Brendan's Auto Body

My wife scratched up her BMW twice this year, and both times Brendan’s Auto Body took care of us. The car came back looking even better than when it left the dealer, SERIOUSLY! it’s never looked so good. My wife was so happy. 🤩 & The service was much quicker than I expected. We wouldn’t take our car anywhere else! This body shop has us for life. We got 2 new side doors, 2 new rims & to save me money he fixed the front and back bumper like it came from the factory 😎 Thank you Brendan’s Auto Body!

He then began asking me why I was getting the car towed off his lot and where I'd be getting the work done (why would I want to get it done by him after the way they treat customers). I told him, not that I needed to, he then began talking down to me saying dealerships can't do repairs and they'll send it out elsewhere. (some dealers don't but some do, the place I'm bringing it does them there). He began once again talking over me, talking down to me like I was stupid about how the dealer was going to send my car to a body shop. Why does it matter? I would hire anyone to fix my car before I hired him. He then told me my car was totaled, it is not. He told me it's an old model (literally a 2024 lol). And asked me if the air bags went off, if the air bags had gone off, I'd imagine he'd notice when he went out to look at my car. He then went on about his various titles and how he's on the board of the Westchester automotive something or other (not that it matters or anyone asked). My car had to be towed the next day to do insurance having to approve their exorbitant fees. Once my car was towed and I knew it was no longer in their position, I called and emailed requesting an itemized bill (once again my right to have) and documentation of what was taken off my car and why. They never responded to my email, and when I called Reina continued to place me on hold until the phone line dropped. I had to call 4 times, after over 40 minutes, she finally came to the phone and told me I could only speak to her boss but he wasn't there. When I asked when he would be there she said "not sure, maybe tomorrow." They purposefully dodge speaking to customers who question their prices and practices, and expect people to blindly agree to their outrageous, illegal charges. He banks on customers not advocating for themselves or knowing their rights. This company is corrupt, charges illegally high rates and takes advantage of customers forced to have their car brought there by EPD. There is a reason they have so many negative reviews and it's crazy they still have a towing contract with Westchester County and Elmsford, their practices need to be heavily investigated. I have truly never dealt with more dishonest, condescending and rude people. Their only saving grace is one of their tow truck drivers, I don't know his name but he is the sweetest, most helpful man. The only good thing about this place. I think it's incredibly funny they have pamphlets with Bible verses in their office, being this is how they operate. They must have some deal with the local police departments.

It’s not often you want to tell people what good service you got anywhere for anything, but Brendan’s auto body did such a superlative job on my truck I’m here to tell you it’s as perfect as the day I got it new. This is a four year old truck that got hit and needed paint and body work and I was simply expecting it to get fixed, period. When it was finished in 5 short days, I was blown away. I honestly got that new car feeling again, like when I walk up to my truck it just makes me smile. Do yourself a favor, go to Brendan’s, smile at your car again.

My car had been towed there by Elmsford PD after a car accident. I wasn't allowed to call my own tow or request where my car was taken. Additionally, I was never informed of cost/ fees associated. My car was scheduled to be towed to the dealership performing the repair, I spoke with Reina to notify them my car was being towed. She sent me an authorization form that stated I was aware there would be a $125 fee. I called to ask about why they were not upfront with the fees, she screamed at me to sign the form, then said "I guess you don't want your car back!" and hung up on me. I reluctantly agreed to sign the form, sent it to her and emailed that I would be coming in to retrieve items out of my car before it was towed. When I went out to my car, I looked to make sure they hadn't done anything to my vehicle, and noticed there was a piece that they had ripped off. I understand there are times when something has to be removed for safety during a tow, but they are supposed to document everything done, and why. I took photos. My insurance then called me to notify me that the tow had gone there, but was not authorized to spend the exorbitant amount they were charging, so they had to leave. I called Brandon's to explain that a piece from my car had clearly been removed. Reina was nasty and condescending on the phone, ended up saying she has no idea and maybe something had been removed but has no way of knowing. How do you have no way of knowing when it was done by the shop you work at? She ended up transferring me to the owner. When I explained the situation to him he said "if you got proof come here and show me." I went in, showed him the photo of my car at the seen of the accident. He told me that the part I was showing him was a piece of the other persons car (it clearly was not), I told him it was not, he said "well then it's still there." I said it was not there and I would just like to know what was removed, why and have it documented, as it is my right to do so. He went out to look at my car. While he went out, I asked Reina for an itemized bill (as it's my right to have). She said "no," when I asked why she wouldn't give it to me, she said "because I said so, you're not even paying, insurance is." My insurance, that I pay for, for my car, that I also pay for and she's telling me I have no right to the bill? I said okay, then explain the charges to me (my insurance had given me a rundown of what they were told the charges were). I asked why I was being charged an inspection fee, a labor fee, and why I was being charged $250/ day instead on the $125 listed on the release form. She rudely stated "Things cost money, what did you expect it to be free?" I said absolutely not, but I am entitled to know what I'm being charged for and why, she once again went on about how I wasn't being charged, insurance was. Agin, my insurance, that I pay for, for my car.... Any honest company would be more than willing to tell you why they are charging you the amount they are, and would be more than willing to provide an itemized copy of the bill if they have nothing to hide. The owner then comes back in screaming at me about how the parts were all still on my car, nothing had been removed and that when they drove the car it got moved under the wheel (complete lie). He then started screaming at me to bet him $1,000 that it was there. I told him I would not be betting him, but would like to know what was done. Again starts screaming at me to bet him, because that's a professional way to conduct business and carry yourself as a company owner. I said okay, well it clearly was removed, but if you won't admit it then let's move on to the charges.He refused to answer any questions pertaining to the charges or amount and continued screaming about how he gave me a nice discount. See part two

Brendan and his driver Justin are great guys! Highly recommend for emergency towing services. My truck blew up a wheel bearing on the Sprain Brook PKWY and they met me in the area and towed it home for me within minutes of making the call!