Pat's Automotive

We live in Buffalo and my son's car broke down unexpectedly in Rochester. We brought it to another mechanic who doesn't work with warranties, but when we realized the work would be extensive, we knew we had to take it to a mechanic who does. I called Pat's and they were very welcoming and willing to help from the beginning. The warranty claim was initially denied, but through their hard work and perseverance, we were able to get a good portion covered. They communicated with us every step of the way and the car is now running very smoothly.

I’ve been going to Pats Auto for quite some time now, and I always leave completely satisfied. The team is consistently friendly, professional, and provides excellent service. Whenever my car needs maintenance or repairs, they take the time to clearly explain what work needs to be done and why it’s important. That level of transparency really builds trust and confidence. If you’re looking for a trustworthy and reliable mechanic, Pats Auto is definitely the place to go!

Pats makes dropping off your vehicle a breeze with there key drop box system. Pats has a streamlined and effective communication process and online system to keep you informed on any issues and concerns with your vehicle. The online system even contains detailed videos and photos of your vehicle that are easy to navigate and review. Pats addressed any issues in a timely manner professionally providing excellent customer service. I am very thankful to have this place in the community!

The folks at Pat's are fantastic! They take the time to explain what's going on with your vehicle and make sure you understand what's wrong and what it will take to make it right. They research your specific vehicle on the internet to see what scheduled maintenance has (and hasn't) been completed and then give you a comprehensive list of what has been done, what must be done, and what should be done, all in separate, easy-to-understand, prioritized sections - and all available online at the click of a link that they send right to your email inbox. If you care at all about staying up to date with your vehicle maintenance the way you should, you owe it to your car to schedule an appointment with Pat's. They'll help you get it organized and keep it all straight!

PROS: Loaner cars but some of the loaner cars had check engine light as well. Able to do small fixes for my car CONS I paid another of money to have my check engine light fixed. They replaced the MAF sensor- still check engine came on and my car shut off while I was trying to stop on the road, good thing I didn’t hit anyone or got hit in the process because I pulled my Parking break. After that they replaced O2 sensor, still check engine lights was on and I broke down again 2x while trying to stop. Almost hit someone but luckily I knew what to do. Then they blamed the EGR valve which was recently replaced. My money down the drain almost $1,000 gone and my engine still is broken. Did not want to compromise or help. Really disappointed, sad and stressful experience. I got chest pain from the stress. I decided to overhaul everything as get a new car because they could fix it even after spending that amount of money. If you need engine work , I’d suggest take your money elsewhere because going to the shop for an engine problem, it is a guessing game to them and they won’t know what to fix. You might have to spend thousands of dollars with no good result. Very disappointing unfortunately I had to learn the hard way. 💸💸💸