Goodyear Auto Service

This statement concerns issues that arose following service at the Goodyear location on Jericho Turnpike in Commack, NY. On October 17, 2025, I brought my 2017 Audi A4 to Goodyear for an oil change, a tire inspection/rotation, and to check an intermittent coolant warning light. The representative, Lee, stated the coolant system was fine, one tire needed replacement, and the rest of the vehicle was in good condition. Shortly after, I was told the coolant “breathing tube” broke while the vehicle was being lowered and that the car was undrivable. The following day, I was quoted over $525 for the repair, which I declined, and the vehicle was towed to my mechanic. My mechanic replaced the breathing tube but found the car would not shift gears. He discovered the oil reservoir had been overfilled with dirty oil, causing smoke and mechanical issues. After draining and replacing the oil, the issue persisted. Further inspection revealed the transmission fluid had been completely drained instead of the engine oil, explaining both the overfilled oil and shifting failure. I returned to Goodyear on October 23 and received a full refund for the oil change. The vehicle was brought back to Goodyear on October 24. Goodyear confirmed my mechanic’s diagnosis and stated the turbo boost needed replacement at their expense. I was assured the replacement would be sourced directly from Audi, which later proved to be false. Delays followed due to missing parts, and the vehicle remained at Goodyear until November 5. During this period, I was initially denied a rental car but was later reimbursed for rentals and Uber rides. Upon return, the vehicle had a strong fuel odor, missing underbody fasteners, and later leaked coolant. Goodyear provided conflicting explanations, and the car was eventually taken to Audi of Smithtown, which identified a cracked coolant line. As the fuel odor persisted, I brought the vehicle to Legend Audi in Massapequa. They determined the turbo was a used junkyard part, improperly installed with missing seals and only one bolt securing it. Goodyear management falsely claimed the turbo was purchased from Audi dealers. Store receipts later confirmed the part came from a junkyard. After contacting Goodyear corporate directly, a claim was opened and approved within hours, and Audi was authorized to complete the necessary repairs.

A lady friend of mine broke down one evening in commack. Her rear tire went flat. She was in a very difficult situation. I got the phone call to help her and I immediately went out. I took the tire off and brought it to the Good Year dealer in commack. It was pretty late in the evening and I wasn't sure if I was able to get help. But the manager there whose name is lee, was so incredibly helpful and even compassionate. He understood the situation and went out of his way to help me. In very little time I had a new tire mounted and the price was excellent. Not only did Lee do a great job but I felt a really understood the situation and cared. I wouldn't hesitate to go there again in the future.

Appalled- I guess I look really dumb and could be easily taken advantage of. I was told my tire had a nail in the sidewall and could not be patched. Then was given a price of $477 for a new tire. Luckily, I have smart people in my life that told me that was absolutely an outrageous price- I called Mavis, they were wonderful and gave me a price less than half including labor. My father went a step further and told me to have it checked elsewhere. See photo. I think I’m smart enough to know that this is not the sidewall of a tire. This was patched for $25 on my car that is 9 months old- Do your homework, listen to other people, get multiple opinions and don’t pay for other peoples holiday shopping-

I always get my new tires from this location and buy the Road Hazzard Protection plan. Great staff, very knowledgeable. I trust them. I also get my NYS Inspection done here as well. There are plenty of seats, some by the tv and coffee station and the rest by the front windows. There are outlets on the desk, so bring your chargers if you plan on waiting for your vehicle.

This place is garbage. Even with appointment you still need to leave your car for hours for simple tire replacement. What’s the point of appt?? Also never pick up the phone for status updates. Prepare to be without your car for the whole day no matter what time you drop off.