Goodyear

I have been going to this Goodyear for about 8 years (its next to my office so its convenient). They've been through a few managers and we've had our ups and downs but Todd absolutely blows them all out of the water. Went in for an inspection and found I needed work done. Todd worked with me to get my car in as quickly as possible so I could get the new inspection sticker on. Quoted me and we scheduled the major job, brake,rack and pinion and inspection. Dropped car off yesterday and went to work. Hadn't heard from Todd and got nervous. Called him same afternoon and he said the tech was busy with my headache but should be good to pick up same night. Headed over after work and Todd looked very dejected,knowing I was stressing out so HE was stressing out. Car wasn't ready. The big job the tech did didnt take, the parts leaked just like my original ones. Todd apologized and said they had to keep the car overnight. Not his fault, or the techs. They had to reorder the parts. Fast forward to today. Hadn't heard from him by 1 and got nervous (again BIG JOB) so touched base. Didn't even give my name, just said its the headache customer and he knew who I was. Things went much smoother today. He called me at 3 to let me know they were road testing the car. 345 I went to the Dollar Tree next to them and saw my car. Immediately ran back over to pay and collect my car. Todd was SO patient with the credit card issues I was having but got me taken care of. I asked to speak to the tech to thank him as well, as I'm not sure how often they get the direct thanks. Todd joked with me he was so tired of looking at my car he went home early but ensured he would thank him personally for me. We own 3 cars. All 3 cars go here for all the work. I could never say enough good about this shop. They really have an amazing crew here and I really do recommend them whenever someone says they need car repairs of any sort done.

First time visiting this location in Latham. Brought my car in for tire rotation, tire balance, and alignment. Their customer service and attention to detail were outstanding. I made an appointment and they were right on time and I was back on the road in minimal time. I highly recommend this location. I will definitely be back.

Super friendly and helpful! 10/10 would recommend any day!! Ken is an actual lifesaver!!! I came in here terrified after experiencing the dreaded jeep death wobble on my new car. They worked with CarMax to get me four new tires (not cheap for a Jeep) and rebalanced them perfectly! I can now cruise on the interstate and hit any bump without having to fear the wobble. I can’t express my gratitude enough!!

I went into the lathem GoodYear to order tires. I spoke to Tyler to order tires. I was told that they wouldn't be there until next Tuesday on Nov. 11th. I walked out of the store and thought about it and decided to order them anyway. I walked back in and spoke to Tyler he confirmed that they would be around 1,000 and some change total for the mounting and balancing and that they be in on Tuesday. I said order them, Tyler says, your all set for Tuesday. So it's Tuesday the 11th I call Goodyear in lathem to make sure they came in today, to find out that Tyler never order the tires but confirmed with me that he had before I left the store. So Tyler you asked me to do a review of my experience with you, and would not recommend going to see Tyler because he has poor Customer Service.

LADIES BEWARE - whether at this store or other automotive places we should always get a second opinion on work they say we need done. I went to this store because of the great reviews. I was treated great by the manager on the phone, said I needed tires and front end alignment. He ordered the tires and made an appointment for me to have them installed. Once there and they had the tires off a gentlemen came out and informed me not only did I need an alignment but also my left lower ball joint and right lower ball joint needed to be replaced and said that should be done before the alignment. I spoke with the manager and asked if it would be safe to drive home so my husband could take a look and he would probably be able to do the work. He said it was safe. I decided on my way back to stop at another tire store to have them look at the front end which to my surprise they told me all was good I just needed an alignment. My husband also confirmed that I did not need the other work. I am very disappointed that they tried to take advantage of me. Shame on you Goodyear Auto Service Center 0128. The job they quoted me would have cost me over $800.00