Worst towing and repair experience I’ve ever had. This company is a complete disaster. We paid for towing upfront, they wasted an entire day on a “diagnosis” that any normal shop would do in an hour, and then gave us outrageous prices and ridiculous wait times. We refused their repair — and that’s when things got even worse. We paid for a second tow the same day, were told the truck would be moved, and the next day we found out they never towed it at all. No call, no update, no explanation. Just silence. They ignore calls, avoid responsibility, and treat customers like we don’t matter. This is not a business — it’s chaos run by people who clearly have no idea what they’re doing. Zero professionalism, zero communication, zero respect. Do yourself a favor and stay far away from this place. They will waste your time, your money, and your nerves.
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Mechanic in Colonie, NY
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About This Shop
A trusted independent automotive service facility in Albany, NY, specializing in general maintenance, diagnostics, brakes, and tires. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays Open 24 hours. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Honesty, integrity and all around good guys. The heavy tow driver who responded was professional and knew what he was doing. He loaded our 35' RV and 16' toad and had us off of the narrow highway quickly. Not being from the area, Mick helped us find a place to have our rig serviced. They didn't take advantage of a bad situation, charged us fairly and kept our trailer till we could get it the next morning. I rarely recommend places but I will be singing these guys praises every time we pass through Albany.
View on GoogleBest service in the world and I mean it. Eric and Mick are very friendly and professional. They went above and beyond to help me as best as they could. My Tractor Trailer had 2 blown out tires and frozen brakes and Eric came and Unfroze my brake lines immediately and Mick came with 2 tires and before I knew it I was rolling again. Thank you guys 💪🏼
View on GoogleExtremely rude! Very arrogant man called me back after the Internet states they are open 24/7 so as a mother of 4 broken down on a Sunday I call, the man didn't answer but called back almost immediately and I thought it was amazing. However he only called back to say very rudely no one is in the shop, no one can help and said goodbye then hung up. Awful customer service. I couldn't even get a word in before he started being extra spicy.. perhaps change your hours on here and people wouldn't be calling at 10am on a Sunday?
View on GoogleMy company hired Gary's Garage for a service of fixing our load that shifted in our tractor trailer. I provided pictures to "Mic" and fully explained our situation. After considering the job, he shot me a price that I thought was high (A few thousands) but did not negotiate due to the size of the job and needed their help. Our driver arrived on site at their facility at 1:30 pm in the afternoon to start the job. After repeated follow ups to start the job and remaining patient , finally at 4:45 pm , "Mic" comes to look the job over and decides this is more than he can handle and tells me he can no longer help us. I understand if a job is not in your wheel house, but to accept the job , have us positioned for your help only to be stalled, and then turned away at the end of the business day when it would be much more difficult to find assistance was a very poor reflection of this company. This would have been a very different story if they would have shared this at say 2 pm.... I would be very cautious to do business with these people.
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8 Apollo Dr A, Albany, NY 12205, USA
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