Basil Ford Collision Center

Mechanic in Cheektowaga, NY

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About This Shop

A trusted independent automotive service facility in Cheektowaga, NY, specializing in general maintenance, diagnostics, and auto body / collision. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.

Expertise & Specialties

General MaintenanceDiagnosticsAuto Body / Collision

Customer Reviews

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Max E. Caiello-Gingold2 months ago

★★★★★

Great experience at Basil Ford. I was assisted by Bryan at the Collision Center and had my car’s repairs finished two days early! He was great throughout the whole process and I am very pleased with the results. I was also helped by Jeremiah who was walking by when I arrived to pickup my rental, who let me know where I can park and where to go inside to speak with someone about my pickup. The cashier, Joyce, was also very helpful during the checkout, answering all the questions I asked. If you go to Basil Ford, I hope you encounter any of these three great people!

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Skylar Hillman2 months ago

★★★★★

They did a mediocre job repairing my Honda. First, the repairs were delayed by a week. Then, when I picked up car, one of the panels was slightly loose. And ever since Ive picked up my car, I have experienced difficulty unlocking/locking my car despite the battery and fob battery being fairly new. The electrical is still damaged. Ford's reputation with their cars doesn't escape their service.

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Abir Hussain6 months ago

★★★★★

I brought my vehicle here for collision repair in December, and it has now been over a month since the repair process began. I was originally given a completion date of December 31. Since then, the estimated completion date has changed multiple times (including January 2, January 7, January 8, and now January 9). Each time I followed up, I was told that a new issue had been discovered, which caused another delay. I understand that unexpected issues can happen during repairs, but it has been frustrating that these issues were not identified earlier so the repair timeline could be finalized upfront. This raises a fair question about the initial inspection process whether the vehicle could have been more thoroughly evaluated at the beginning so all required repairs and parts could be identified at once, instead of discovering new problems each time the completion date approached. What has been most difficult is the lack of a clear and reliable completion date. Rather than being told honestly whether the vehicle could be completed, I continued to receive revised dates that were later missed. If the repair cannot be completed, I would appreciate clear communication instead of continued uncertainty and waiting. I Hope that management will review the situation and help bring the repair to completion as soon as possible. I am still hopeful this can be resolved promptly and professionally.

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MOSHAREF HOSSAIN4 months ago

★★★★★

I have given my vehicle repair for twice but they did not finish perfectly. I am not really happy about their service. And they took very long to fix my vehicle. They give me time when will done the repairs work but they give return my vehicle one to two weeks later.

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Deea month ago

★★★★★

Everyone was very professional and friendly. I was kept informed of progress and my truck was ready when promised. Thank you!

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Shop address

1550 Walden Ave, Cheektowaga, NY 14225, USA

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Business HoursClosed Now

Monday8:00 AM – 5:00 PM

Tuesday8:00 AM – 5:00 PM

Wednesday8:00 AM – 5:00 PM

Thursday8:00 AM – 5:00 PM

Friday8:00 AM – 5:00 PM

Saturday8:00 AM – 12:00 PM

SundayClosed

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