Osborne Street Garage

My car was towed as I mistakenly parked in a private lot adjacent to Wolf's Biergarten on Broadway in Albany. Driver charged me $135 for the tow plus a whopping $100 "gate fee" plus tax before he would release my car. Had to sign paperwork before I could enter the lot to inspect, then get, my car. Basic extortion. Driver checked off boxes for "too dirty to note scratches" and "misc dents, nicks & scratches" and "front spoiler scratched" -- none of which was true. The car is brand new (bought it a week ago) and went through the car wash that day. Poor signage in the lot -- entire stretch of wall with no signs and the closest one was posted on a wall behind several trees. No mention of gate fees and the address on the sign is wrong. Had to reroute my Uber ride to 1 Erie Blvd. BTW, the "call" for a tow occurred 6 minutes after I parked. My friend's vehicle was also towed. Total big money making scam. Obviously, I won't park there again. Do NOT trust this company. BEWARE!

Went there to get a tire rotation with basically brand new tires (10,000 miles) and the manager stated that they weren’t going to rotate my tires because they were bad tires . I let her know that I just bought the tires and she stated they weren’t going to do it. When I bought the receipt for the tires and mentioned I would be back to talk to the boss because I’m a regular customer the technician tried to fight me because they are wrong.(Stated he was about that life) whatever that means… Attached are the photos of my tires they refused to rotate and threatened bodily harm to me over.

I went to go pick up my truck that was illegally towed amd when I get there they threw tires all over my vehicle and around it. I have tire rub marks on my white truck, very upset and then they wanted me to sign the paper that said there was no damage done to ny vehicle and I said no and asked them to move the tires so I could get my truck out I was cursed at and screamed at and then the guy quit and Locked me inside the tow yard , I had to call the police to come let me out, tried to charge me double the price on the receipt I said no way ! Not only did my truck have damages on it but I'm missing 2 tools off my front seat, when I got to the tow yard my vehicle was unlocked. No reason it should be open I locked when I parked it. Terrible business absolutely horrible. Oh and they only accept Cash lol no credit cards cash business eh ? Sounds real legit to me...

I recently had a very disappointing experience with one of your phone operators, who spoke to me in an unprofessional and disrespectful manner. In addition, my vehicle was improperly towed, and although I pursued the matter through the court system and won the case, the company has still not fulfilled its obligation to issue the payment ordered by the court. As a long-time community volunteer involved with several nonprofit organizations, including one that I lead. I am committed to ensuring fairness, transparency, and accountability in services that affect the people of Albany. I am prepared to share my experience, along with the relevant documentation, through any appropriate channels. I also intend to inform the Mayor, my Assembly member, and my Senator, all of whom I know personally through my community work. The people of Albany deserve service providers who act with integrity, respect, and responsibility. Whether it is this company or any future contractor, it is essential that the individuals representing these services prioritize the well-being and safety of our community.

During inclement weather They do not do a great job in cleaning up. Vehicle got suck multiple times trying to leave lot. Before arriving called to see if tires were available. I was told by staff to come and when I get there No tires are in stock for my vehicle. However, staff was polite and courteous Been going there on / off for years