DePaula Ford Service Center

Nice experience. I'm not ready to buy yet, just doing some homework, and they made me feel welcome and not wasting their time.

Service representative: Michael. Excellent service and attention to detail. All questions answered and explained well. Would highly recommend.

I really think DePaula is the best Ford dealership in the Albany, NY area. I was planning to buy a F-150 at another dealership, but I decided to visit them and was really impressed with how Jason Rivers and Qasim Dawood helped me find the best pickup truck for my budget, with the best financial plan to make my dreams come true and walk out with a new car. I couldn't find the same attitude at the other dealership.

Dropped wife's Ford Edge off routine oil change at 730am. Got a call later in the morning stating car was done. I dropped my wife off to get her car and I headed back to work. While on her ride home she called me and said car was making a terrible noise on the underside of her car but it was intermittent. She could not stop on side of the road as traffic was heavy and she was scared to stop by herself. All gauges were normal. She got the car to my parents house and I arrived to find that the metal plate that protects the undercarriage was missing two bolts and was dragging along the ground. I contacted the Service group and they told me to bring it back. I had to gerry rig up some bungee chords to keep the plate from contacting the ground. Got it to dealer and they fixed the issue and offered a free oil change next time in for service. Disappointed that something so simple was missed. I am sure steps were not followed which makes you question what other things could be missed during routine service. This was a potential safety risk as the metal plate was facing the front of the car and could have really damaged our vehicle or maybe harmed someone if it ripped completely off during drive home. Luis in service was very helpful and apologetic. Just a really bad experience for what should have been a routine oil change. Whole day was wasted running back and forth to dealer. So much for getting there for 730am early start…….

Had an issue with the clutch pedal assembly on my performance package mustang GT, they found the weld to the clutch had broken and was causing the pedal to bind, possibly leaving me stranded, were quick at getting car diagnosed and ordered the part on Monday got her back by Friday #15BLACKMAMBA