Tire Choice Auto Service Centers

I went to this location for a simple oil change and almost ended up losing my engine because of a basic mistake. The technician installed the oil filter without the rubber gasket (O-ring) that seals the filter to the engine. This small but critical part prevents oil leaks and maintains proper oil pressure. Without it, the engine can quickly lose oil and suffer serious or catastrophic damage. Because of this mistake, oil leaked all over my engine, leaving it covered in oil and now requiring a deep cleaning. This situation should never happen during something as basic as an oil change. What is even more disappointing is the way the situation was handled. I was told the issue would be investigated, but the manager never contacted me, and I have received no real explanation or follow-up. On top of that, I lost an entire day with my family dealing with a problem that was caused by a simple oversight that should have been checked before returning the vehicle to me. This is actually the second bad experience I’ve had at this same location. The first time, they lost the coolant reservoir cap, which caused me to break down on the highway. I called the store to let them know what happened and ask about the missing cap, but no one took responsibility. What made this situation even more frustrating is that when I tried to understand what happened with my car, the technician initially tried to explain what he had checked. However, the person in charge stopped him and told him he was not allowed to speak with me because my car was “under investigation.” That was honestly unbelievable. After putting my engine—and potentially my safety—at risk, the least they could do was allow the technician to explain what was inspected so I could feel safe starting my vehicle again. Instead, I had to check the engine myself and stay there longer to make sure nothing else had been done incorrectly. A basic service like an oil change should never put a customer’s engine or safety at risk. If you decide to come here, I strongly recommend double-checking all the work done on your vehicle before leaving. I truly hope management takes responsibility and improves their quality control before another customer ends up with a much worse outcome. And they did not give me my money back.

If you are looking for an honest experience, I WOULD NOT RECOMMEND dealing with the management of this location (Khrys James). Not only is the work overpriced, they will try to scam you for more money along the way. I would like to give Kudos to the original person (Ariana) who came from another store and her honesty and providing us with their recommendations on parts and service. Unfortunately, after taking their recommendation, and yes, accepting a much higher labor price, the experience with the manager afterwards can be pretty summed up as “You should have bought better brakes” and attempted to charge almost $400 additional for a 30min fix. Also, when referring to recommendations we were presented, manager responded with “she doesn’t even work here”. Amazingly though, jeeps brakes work after declining additional upsale. I would recommend regional management take a larger look at the management of this branch, as the honesty from the lower organizational chart can offer a better experience to customers. If upper/regional management would like to reach out to me, I would be happy to give my time Yes, I am a Jeep owner myself and do this work on my own vehicle, though taking advantage of other customers who are less knowledgeable is not acceptable.

Charleston and Lamb location in Las Vegas is the best… Go down and see Chris (THE FUN ONE)...she'll help you out and treat you Right❣️ Clean and organized renvironment, enjoyable and relaxing atmosphere to wait for your vehicle. I recommend this location to everyone . 😊

Unbelievable service by Khrys. Finally someone who I can trust with service on my Bravada. I will recommend her to anyone that asks for services on car. Shocked and happy to find her store. She is incredible and knowledgeable. Blessings on her store

I had an incredible experience at Tire Choice thanks to Khrys! She was absolutely amazing, kind, professional, and truly cares about her customers. Even though I wasn’t one of her regulars, she treated me like a loyal customer and made sure I was completely taken care of. Watching her interact with others while I was there was heartwarming. It’s clear that everyone loves her and trusts her. Tire Choice is lucky to have someone like Khrys on their team!