Purrfect Auto Services #515

I do NOT recommend Purrfect Auto Service. They charged me $1,600 for repairs they said were "urgent," but later I found out some of the work was unnecessary. They also promised new original parts, yet installed a reconstructed driveshaft. The manager was rude, unhelpful, and refused to speak with me. I have two receipts with different information and several inconsistencies. Very unprofessional and dishonest experience. Avoid this place.

I’ve been hearing about this place for a while now and I want to thank Carmela in the front office for being so nice and friendly. Although I just needed a smog check they found an issue with the mounting bracket that I must have kicked loose and they were able to snap it back in place 🙏🏼 and I passed my test. They are a busy shop but to me that’s a good sign. Customers were being served and the employees were all polite and friendly. - Glad I came to this location 👍 . 9/4/2024 Today I returned for an oil change and they got me in and out quickly. Thank you again Carmela here at #515 on Charleston.

Took my car to get an oil change due to not being able to go see my mechanic because of work schedule. Don’t get me wrong I was shocked about the price and how convenient it was but after my car was ready and I went to pick up my vehicle the service manager said he wanted to speak to me about what work I needed done keep in mind I just needed an oil change this guy said I needed an drive belt and shocks I told him I was would get a second opinion so I took my car to to the dealer ship and literally the dealer ship said perfect auto was trying to scam me out of unnecessary work that wasn’t needed at the time. I have pictures of the drive belt on my car that the mechanic at perfect auto said was damaged It’s in really good condition and my shocks are also in good condition I then call the store wanting to speak with the lead mechanic and they transferred me to him talking to him he didn’t care about the mistake had to spend 125 on diagnostic on my car where they said my tires are 5 to 6 in green and everything was good condition but he didn’t care and all the staff are in on all the scams moral of the story always get a second opinion before you spend thousands of dollars on unnecessary work make sure those opinions match with what the mechanic says and you will never get scammed because I didn’t have to spend thousands of dollars on unnecessary work like some people did I was smart enough to get a second opinion and that second opinion, he showed me and pointed everything out and even Google search searched damaged to new before you go to perfect auto look at all of the reviews before you go because the price of an oil change might be $24 but They will put on unnecessary work and charge you twice as much

they fixed my Ford Explorer Sports trac so great Oil Pump, Water Pump, Radiator, fixed all the leaks, brand new cluster. they are going to fix my steering column and driver doors soon they did an awesome job! and they gave us rides to pick up the truck.

Avoid this place. I showed up several months back with my car overheating. They determined the issue was a blown radiator fan. But like with many of the customers below will tell you, that's not ALL they'll find. Suddenly my motormounts were worn, I had a leaky hose, bad valve covers, AC was out etc. I had just been in a fender bender, so I asked if it's possible the damage they were finding could be somehow related. Tony assured me that it likely was, and that my insurance would cover the cost of the damages, of which they quoted me upwards of 4 digits, mind you. They set me up with the front desk girl who quickly got me approved for a large loan to get the necessary repairs. I was shocked to learn after I was approved, and that they started repairs, that if I didn't pay the loan off in three months, the loan service would charge me interest so astronomical, it would cost more than the car is worth to eventually pay it all off. Put it this way, if you needed $2k for repairs, and didnt pay that off in 90 days, you would be on the hook for $6k, or this company gets your vehicle after trashing your credit and sending you into bankruptcy. That didnt stop Tony from coming out and discovering new issues with my car after he learned I was approved for more than what was needed to complete repairs. Took a day or two for them to complete everything, and I got my car back, but several days later, my battery dies, my belt (a month old) was squeaking, and the hood wouldn't close all the way or open because they set the inner stopper too high. They had the audacity to offer to fix all of this for $250 when I brought it in to address these issues. Opted to get a code reader myself for my airbag, and fixed the stopper myself using a youtube video. The belt they "replaced", still squeaks months later. I'm not even sure they did the transmission flush they charged me for because now I get stuck in 3rd gear anytime I'm going over 40mph. All in all, I had a terrible experience, my insurance, of course, refused to cover any of it (the adjuster even suggested I may have been scammed when they personally inspected my motor mounts at the shop and said they only saw a bit of oil on them, but no wear), and I while I was fortunate enough to be able to pay off that deeply predatory loan, it wasn't without difficulty. Maybe there are good people who work at this shop, but I certainly didnt encounter them on my visit. You can even search Purrfect Auto and find recent court cases they've lost by scamming past customers. Trust me, take your business elsewhere. And if you find yourself unlucky enough to be in an emergency situation, take what they find in their "inspection", with a grain of salt. When they eventually show up on this review to nitpick every detail I've provided here, that should be every bit if evidence you need. Im a busy guy, I dont usually have time to write reviews like this, but Im still feeling the fallout of these "repairs" all these months later, and it didnt feel right not to share them here and hopefully spare somebody else who is far less fortunate than me, that might not recover from this kind of treatment.