Paladin Automotive

We had our 2016 Mini Cooper towed in for some overheating issues. We originally had few other shop look at the Mini and they all wanted to sell us a new engine. Had the Mini towed in to Paladin and few days later was contacted by Chris. Was told by Chris the technician found current issue for the overheating problem. A simple clogged radiator. Chris was very transparent on the cost of the repair and easy to explain the process and the time of the repair. We received a call back end of day that our Mini was ready to be picked up. My wife and I couldn’t believe it that it was fixed. I had to ask repeatedly are u sure and the answer was “YES” Amazing repair shop since then we have been driving the Mini for the last 2 weeks and ZERO issues. Thanks to some honest people! Thank you for the kind service, we will be customer for life!

I'm really getting tired of these low-life people in Vegas that rip you off and turn around and threaten you. Yes, this guy THREATENED me when I asked what kind of oil he put into my BMW. He told me he was going to call "his friends" to handle my complaint. He put the wrong oil in, and not only that, but I woke up the next day with a shredded serpentine belt. He avoided all responsibility. So not only did I have to pay another 140 PLUS the cost of a new belt, but I now have to get the CORRECT oil, which means another oil change. When will the authorities start cracking down on these cheap places? Cutting corners and lying about it... LA might have some strange rules and laws, but on the other side, they have the bureau of automotive repair, which will investigate this type of thing. There is ZERO excuse for what they did, but even with giving them the benefit of the doubt, they still did a simple oil change wrong. The tech manually altered the reset for my car, which means it was not a simple mistake. This place needs to be investigated and most likely closed. No consumer should have to deal with the garbage these fools cause. AVOID. Don't say I didn't warn you. Just look at the reviews. There is one family they ripped off a year ago. They push the blame. ALL of the other reviews are from anonymous accounts with 2 or 3 reviews. They are fake. This place is a rip-off, and they are even trying to manipulate reviews. DON'T trust them. Zero accountability and zero honesty. AVOID! I am hoping the next person doesn't have to deal with this manipulation and headache. Put this place out of business. Just read the response from the owner. So many lies and problems I see that an owner shouldn't be doing but I'm not going to reprimand him too much. Just wanted to say that I came here looking for a reliable place to service my car, not having to shell out more money and more time in the shop the day after I trusted them to service it. How the owner doesn't see that a problem is all you need to know about this place. Oh and just FYI, I have plenty of places I can relocate to, do you? You come threatening me like that and you won't know where it's coming from. Try it. Another customer claims you lied about servicing his sons car. Shawn, once again, threatened the customer to remove the review or he will force Google to remove it. 1 year later, it's still there soooo. This guy threatened saying I'm burning bridges with him. It's the other way around. He keeps burning customers and he will have none left. Shady

Mark Thomson here, I brought my Volkswagen Eos in after a brutal inspection by a dealership. Chris and Shawn were amazing by helping me through what was really needed. These guys are true professionals and I will be back for all my car needs!

Just called this place & talked to "Chris". I have a simple pigtail connector solder job and have the genuine parts from Volvo. Guy IMMEDIATELY says they don't use "outside" parts (again these are GENUINE VOLVO parts that were shipped in) and he "doesn't want to get involved in something like that". 🤣 🤯 He's acting like this is some shady backroom deal. Bro, it's literally a 10 minute job, now I see why you have such bad reviews (I didn't check before calling, thank God he was a jerk 😅 🤣 🤣=

First time call to paladin automotive. Described vehicle that runs ok, need a tune-up...." Yaaaa, uhhh.. $300 bucks up front ".....???? 300 bucks up front for what, What does that cover?... "For us just to look at it"... CLICK. lol ... Far too many reputable shops to deal with that kind of behavior.