Dishonor on you, dishonor on your family, dishonor on your cow, dishonor from Shogun. I always thought Japanese are the most trustworthy and honorable people, so I had zero bad expectations about this service. Also, as they say it is a family-owned business, So I had an amazing feeling. Japanese family-owned service, WOW amazing. Specializing in Toyota cars. I had a weird sound on my Lexus. I was prepared and had some videos showing this weird sound: metal-to-metal, metallic crunchy sound. I was told that it would take a while to diagnose my car. Roughly 3–4 hours. Yes, it took 4 hours with an appointment to diagnose my car. I told the host that I wanted to speak with the mechanic about it and show him the video to diagnose the sound more correctly. The first time she ignored that, so when I saw my car was taken, I reminded her again. The mechanic came to me, I showed him the videos, explained the symptoms, when it happens, how often, that it comes from the front passenger side under the hood, and that I assumed it was the water pump because the sound was similar, but I was not sure. He thanked me and said it was helpful. Then I waited 1 hour and they called me to tell me that I need to replace the catalytic converter for $4000. No explanation, no showing what the problem is or how they found that. The attitude was: we are ready whenever you are ready, just pay us. Diagnostic, by the way, was $121. So I guess that diagnostic was made just by putting their finger in their nose and giving me the biggest price. By the way, the catalytic converter is fresh and shiny. We checked it with another service the same day. No evidence of malfunction of the catalytic converter, and the sound is actually because of a dying water pump. So yeah, I paid this $121 for WOW service. This money will cost you A LOT… Good luck with spending time with DMV, City Business Licensing, Nevada Attorney General, with a lot of paperwork that they are going to bring to your fantastic service. I hope your family will enjoy reading letters and answering them. I hope the city will take a look at you and how well you treat your customers.
View on GoogleJapanese Car Service
Mechanic in Las Vegas, NV
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About This Shop
Proudly serving drivers in Las Vegas, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 6:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Google Reviews
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My family had been coming to this auto shop for a very long time. They provide excellent and professional service. I usually get anxious when it comes to car service but they ended up making it easier than I anticipated. They explain every step throughout the process and details on the purpose of the repair.
View on GoogleCame in earlier today for an A/C recharge. The diagnosis was quick, and the prices were pretty reasonable! The waiting area was very nice and comfortable too btw. Thank you beautiful Tanya for being so great! You made my experience a good one, tysm girl :)
View on GoogleThese guys know their stuff. I brought in my American Made vehicle on a recommendation and they knocked out the electrical issue I had been having for 2 years and the tires plus an alignment. I was in and out in 1 day. Thanks JCS and a shout out to some of the new staff!
View on GoogleBest service in town, super affordable, quality work, and super fast and friendly. Showed me the parts they replaced and great communication. Low labor rates. Genuine parts. So happy I found this lil gem of a shop!!
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Connect & Location
5350 Spring Mountain Rd, Las Vegas, NV 89146, USA
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