Busy Buggy Auto Repair

Busy Buggy always has my back! Every time I have had an issue and taken it to them they have always been able to provide the best service at a fair and honest price. I have never been disappointed and would not trust anyone else with my car. Everyone is so nice and the service & quality is ALWAYS on point. Thank you Busy Buggy

It sucks to be making one of these but this experience was just dreadful. On November 4th my car stalled so I took my car to busy buggy and thy had diagnosed it as the fuel pressure regulator being the issue and got it repaired. The next day on the 5th I go to pick up my car and take it to work and the first red flag was I was getting asked if I was ever having issues with the fuel gauge to which I responded no there was never an issue I could always read my gas, they respond "oh well your car can't read your gas anymore" me being concerned they did say they ordered the part and since I needed to go back to work they let me take the car and just informed me to bring it tomorrow because that is supposedly when the part to read my fuel was going to come in. I make it to work and then going home my car stalls again, I call busy buggy and they send out a tow and I thinking wow I thought my car was supposed to be fixed was concerned why it still stalled called busy buggy again and they sent out a tow telling me if it's an issue on our end then we'll pay for it but if it's an issue separate then I have to pay $80 for the tow. I also just want to add that when talking to the tow driver he did try to jump my battery and he specifically had told me "your battery is fine this is a fuel issue." I get a call again with Carlos and get told it's a high pressure regulator issue, and then I get told I have to pay the tow and along with that he wasn't even aware that there were fuel sensors ordered to fix the issue reading my fuel to my car. Now he tells me that the next day I will get an update, I call again the next day on the 6th of November now and get told by Carlos again that it's a low pressure fuel issue and that the low pressure issue could fix the high pressure issue and that I'd basically gamble to see if the low pressure being fixed can fix the high pressure issue, I say no and just ask about my car being fixed with the fuel sensors and they still said it has not came in yet. Now it's Saturday, I call in and this time Pamela picks up the phone and ask if my car is ready to be picked up and she says yes, I arrive to busy buggy to Carlos telling me that my battery is now dead his technicians tried jumping my car and nothing was working. I want to also add when coming in Carlos telling me it was $80 and I was prepared to only pay $80 obviously since I have other expenses I then get told that it was actually $120 and instead of accommodating the $80 I was told that I was going to pay he still applied the $120 and luckily I had enough to pay that. I look in the back where my car is and try to turn it on and now I start to hear fuel spilling from somewhere and yes looking in the back there was a giant leak and it smelled like gas. I call in a tow and he has to take my car back to my apartment and I call another mechanic to get a second opinion on what was going on and not even 5 minutes into looking at the car he immediately found the issue and it was the fact that the fuel pump was unplugged and he just plugged it back in. I call Carlos and just want an explanation as I kept getting all these diagnosis's when it was simply just because my system was unplugged and asking for any accountability because with me trying to turn on the car and with the amount of gas leaking could've created a dangerous hazard and he just chuckled and kind of dismissed the issue, he also tells me that he would speak to his technicians and call me back on Monday and it is now Friday and am still yet to receive a callback. Not only that when Pamela told me that the fuel sensors were fixed and my car was ready to be picked up that was a lie and my fuel system still can't read my gas. So now it leads me to think why they even have my car for 3 days then? This was definitely the worst experience I ever had with a mechanic and all I wanted was accountability for what had happened and the inconvenience I had to endure while my car was having these supposed issues when all it was was that the system was unplugged.

Finally, an honest mechanic! Busy Buggy is the real deal. Forget the dealerships. Busy Buggy is now my go-to for car service. They provide amazing service without the usual stress. The team is transparent, the work is top-notch, and the prices are fair and honest. It is so rare to find a business that lives up to the phrase "honest work at honest prices," but they truly do. Thanks for the great experience!

This was really an unexpected pleasure and positive experience. The staff was constantly contacting me with updates and requiring my approval for price on repairs. Pleasantly surprised by the comfortable waiting area stocked with enjoyable snacks and beverages that make you forget your waiting and spoil your dinner. I have two other cars I will trust them to repair so I can have a carefree summer.

Came in today for an oil change on my Audi A6 and had such a great experience! The service was quick, the price was unbeatable, and everyone was so kind and welcoming. The waiting area was spotless and they even had free drinks and free ice cream which was such a nice touch. The staff was super knowledgeable and made everything easy. Highly recommend!