My husbands truck broke down at the DG warehouse where he works. After working on it himself it still wouldn't start and had to be towed to C & R on Tuesday. He told them what he fixed himself but didn't sign anything or get any quotes at that time. Today (Friday) we called them to see if they had looked at the truck yet (We hadn't heard from them at all). They told us they had already worked on it and got it running and they would call us back with the bill in a few minutes. We didn't authorize any work; now what?! We had to call back an hour later and they told us it would be $1500 and they expect it up front no payment plan. Again, who authorized this?! They justified fixing without authorization by saying that "they had to chase down the issue" by.... fixing as they go? Now we are a vehicle short, they're closed for the weekend, and we have no idea how to cover this bill we didn't authorize in any way. We paid that much for the truck. Perhaps we may have chosen to just get rid of it if we had been given the choice. We could have towed it home to deal with at a later date through a friend. All autonomy was taken from us and now we are left with a huge bill and no idea what to do.
View on GoogleC & R Automotive Inc
Mechanic in Blair, NE
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About This Shop
Your go-to local mechanic shop in Blair, NY, offering professional care and expertise in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 8:00 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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No communication, had to call them after days of not hearing anything about what’s wrong with my vehicle to find out they did $1500 of diagnosis and installed parts I did not authorize. Went to pick up my truck and paid the $1500 and they couldn’t get it started with the same issue I just paid them to fix. They had to replace another part. So why did I have to pay for all the other things when those didn’t fix the problem?
View on GoogleThey repaired the timing chain and two leaks plus spark plugs for a very reasonable price.
View on GoogleI was stuck between a rock & a hard place. My car broke down in Blair and we knew we couldn't drive it home just south of Omaha. I pulled into C & R Automotive on Sunday and met the owner standing outside in his church clothes. He said he would look at it on Monday. It was done by either Tuesday or Wednesday. Severe miss and needed a spark plug wire. $458.55 later, I picked up my car and vowed to never be bent over like that again from them. Absolutely ridiculous amount of money for the repair that was done. Spark plug wires are less then $40 for 6 on my 2007 Grand Prix.
View on GoogleI received amazing service from C and R when my car broke down on the side of I-29 while, I was 7 hours from home. They looked at my car and fixed it quickly to get me back on the road and home in time for my daughter’s surgery. They were caring and honest people and even called me the next day to make sure I made it home!
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