Morrie’s Bellevue Hyundai Service

I've had the worst customer service experience of my life! My car was in once for warranty repairs. There were several items that needed to be addressed. After about a week, there was no information as to what was happening. I had to call for any updates. There was no communication whatsoever! I called several times, left a text message with my advisor, and never got a response. I got a call from them saying that my car was done, and picked it up on February 6th. I wasn't too happy when I saw fingerprints smudges all over the inside of the windshield, and the car was absolutely filthy as if it had been sitting outside for a month. . When any kind of work is done, I usually check their work. I didn't this time. However, when I did a thorough once over, I discovered that, after reassembly of the dash, a bolt was missing out of the steering column cover creating a new rattle. The low side AC charge port was missing its cap. There were also new scratches on the driver's door panel, center vent dash pad, and glove box. It took a few attempts to contact the service center, but I did get a hold of somebody. They passed the message on to Stacy, the service manager, about the issues I was having. I brought the car down the same day so we could look at it. An appointment was made for me to come in five days later. I could've sworn that she was going to order the part needed, and have it ready. Nearly a week went by, and again, heard absolutely nothing about what was going on. I couldn't understand why it was taking so long. So, I called, and called, and called again. Still no answer. I eventually discovered if I just let it ring, and ring, I'd be able to leave a message. I did so, and still never got a return phone call. A couple days later, I called, and somebody answered the phone. I asked them to leave a message with Stacy, and he said she would give me a call Monday morning. Monday came and went, and I didn't hear from her. The next day, I ALMOST went in person. However, I thought I'd try one more time, and finally got a hold of somebody. They said they had a guy that can repair the scratches on the door, and glove box, that would be there next morning. So it sounds like my car sat there for about a week, and not one thing was done to it. I called the next day at at 8:30 a.m., and got a hold of my service advisor. She said the tech had just started taking the dash apart to see what parts would be needed. I got a text saying that the parts for my car had arrived that morning. They called about 2:00 in the afternoon to tell me the car was ready to be picked up. When I got there, I popped the hood to see if the AC charge port had a cap on it. Upon opening the hood, the positive battery terminal cover was wide open, I'm surprised it didn't hit the hood liner, and the negative terminal cover was sitting on the valve cover. The steering column cover still didn't have a bolt in it, and the low side of the AC still did not have a cap on the charge port. The M

Polite but not overly speedy recall servicing. No food of any sort in waiting area (former owners had a fair amount). Can't complain, though; it was, naturally, free. They did give me a complimentary carwash coupon!

I have been servicing my vehicle at this dealership since before the business changed names, and until now, my experiences have generally been positive. Approximately three months ago, I brought my vehicle in for its 30,000-mile service package, during which all recommended maintenance was completed. During my recent visit for a routine oil change, I had a concerning experience. The service advisor, Peyton, approached me in a manner I found unprofessional and informed me that my vehicle required several services that had already been completed during my prior visit. I would expect the dealership to maintain accurate service records to prevent redundant recommendations. The additional services quoted totaled approximately $800. I declined, noting that all items—aside from the suggested oil conditioner—had already been addressed. When I asked for clarification about the oil conditioner, the explanation provided (“like shampoo for your hair”) did not feel sufficiently informative or professional, so I declined that service as well. I was also advised to replace both the engine air filter and cabin air filter. I indicated that I would handle the cabin filter myself and agreed only to the engine air filter replacement. In addition to these concerns, I was disappointed with the manner of communication during my visit. When Peyton first came to the waiting room, he called my name, but then discussed the additional recommended services in a way that felt abrupt. After I approved only the engine air filter, I was sent back to the waiting area. When the service was completed, instead of calling my name again, he returned holding paperwork with my name on it, pointed at me, and said, “You—your car is done.” I found this interaction discourteous and not in line with the level of professionalism I expect. Additionally, I presented a coupon for the oil change at the time of service. This is not the first occasion on which a coupon has not been applied. When I inquired about it, I was told it would be noted for use during my next visit, which I did not find acceptable. At checkout, I was charged nearly $200 for the oil change and engine air filter. The total did not seem to align with my expectations, and the printed receipt provided lacked sufficient detail. Later that evening, I received an itemized receipt via email, which included an unexplained charge of $10.65 listed simply as a “fee,” with no further description. I find this lack of transparency to be concerning

Drake Dowd, Product Specialist (salesman) reached out to me when I was looking for another Hyundai. I met with him on 3 occasions. Drake was outstanding! Very knowledgeable, organized, positive demeanor, & a sense of humor. Through the process he introduced me to the manager, John. I also worked with Cris Palmquist in the finance office. He was very friendly with a positive personality. I ended up buying a new 2026 Tucson Hybrid.

I was very disappointed in the service after having gone here for many years. They gave me an estimate that didn't include parts so of course I was shocked at the final price. They didn't reset the needs service reminder on the car so continue to get that notification every time I get in the car. Finally they have started charging extra for using a credit card. I miss the old owners. I have bought two cars from here and I am not sure I'll ever go back.