Oakos Automotive

Hunter at Oakos Automotive was great to communicate with. Their customer service was top notch, got back to me quickly, actually read my message, and was able to ship a product to me much faster than I expected. Got some Tomei UEL headers and overpipe for my GR86, paired with a HKS legamax axleback the rumble is noticeable but the total volume isn’t obnoxious. Wrapping took some time but I may ceramic coat later. Thank you!

⭐ Found an extra star, so 6/5. They got me exactly what I wanted, completed the work in a timely fashion, and kept me updated with clear communication throughout the process. Everything was handled better than expected. No notes—just a sincere thank you!

I purchased a Perrin drop-in air panel filter for my wrx on 03/17/2026. I opened the packaging to look at and install the product. After starting my car, i was dissatisfied and removed it from my vehicle. The following day, 03/18/2026, I came in at 10:05, minutes after they opened and told the guy at the front desk behind the computer, that I would like to return this product, I am not satisfied. I was told because it was "used" that they are unwilling to give me my money back and they will not accept the return. I was told to contact Perrin in regards to returning my product and receiving my money back, how is Perrin suppose to give me my money back? l purchased directly from Oakos they are the only ones that can give me my money back. I was treated poorly and lied to, being told "Perrin will give you your money back"

Excellent customer service. Well packaged and no damage whatsoever on wheels arrived. Literally received them on a Monday and order them on a Friday. Up to 24 hours of delivery not considering the weekends. Great company

I’ve been a customer of Oakos for a few years now. When rebuilding my EJ, I chose Oakos to buy parts from because they are local and I’d had good experiences doing business with them. That all changed when I ordered the wrong cam bolts and went back to Oakos to ask for an “exchange” for the correct cam bolts. I wasn’t asking for a refund, I was asking for an exchange on a part that they had in stock, and I would pay the difference in cost, which was about $5. The cam bolts were never installed, they were still in the package when I noticed that they were the wrong bolts. I was told that my order was outside of the 30 day return window and they would not do the exchange, their remedy was I could just buy the correct set of cam bolts. This makes zero sense from a customer care point of view. I’ve spent a couple thousand dollars with you, and you won’t do an “exchange” on a $50 part? So, it’s fine when I’m spending money but when I need you to do a simple exchange, Oakos can’t help? Not only did they refuse to help, but they gave me an email to the sales department to see if they could work something out, they never even responded to my email, complete silence. That tells me all I need to know about what Oakos thinks about me as a customer. I just wanted to share my experience with others so you won’t be surprised when it’s you. I’ve already purchased the cam bolts from another Subaru parts supplier, there’s plenty to choose from in this market space. I won’t be doing any more business with Oakos. It’s a shame, but it’s the way it is. UPDATE: After repeated attempts to contact me from Oakos, I finally responded and spoke with Michele in sales. After she listened to my experience with my part exchange, she assured me that Oakos does not treat their customers that way and apologized for the hassle. I had already bought the cam-bolts from another supplier, so, she gave me an in-store credit for the amount of the cam-bolts. She did all she could to make it right with me, and I appreciated that. She also gave me her direct number if there is ever any issues going forward. Oakos should recognize that Michele adds great value to their company because she saved them a customer. I will do business with Oakos because of her efforts. I hope that internally, Oakos gets everyone on the same page.