Safeway Auto Service

They gave me a year of free oil changes and now that the car I JUST GOT needs one badly their guy is never there. “Oh he called in sick”. “ he had a family emergency “. I called this morning to check and see if the oil change was opened and their hours are 9-4 and they told me they wouldn’t be open till 10-10:30 am. I call back at 1:30 pm to find out I would have wasted another trip there because the guy called off again. What good are “free” oil changes if the guy is never there and they have ONE guy who does it. The rest of the staff seems nice but clearly aren’t that bright if they only have ONE guy that isn’t dependable doing oil changes. I’m better off spending money around the corner from me for fast , friendly & DEPENDABLE service and they even do a lot more then I’m sure this place would while I get my oil change . All and all this place is a joke and needs to get someone else or hire more people because this Is so unprofessional and ridiculous

What's the use of getting a car through a dealership and having free oil changes for 2 years, when nobody is ever there to do said oil changes? Every single time, it's a different excuse as to why the tech isn't working that day. Called to confirm they were open and was told "yes, from 9am-3pm" show up after driving an hour to get here and the bay is closed with a sign on the door. So I called back and asked the same question while I'm sitting in the parking lot and get told the tech is on vacation until Tuesday. You could've said that in the first place. This place is a joke.

This place has gone down hill. I made an appointment a week ago, came in on time and my car did not get serviced the entire day. I called at 12pm and no update was ready. I had to call at 4pm to see what was going on. They still had no update and said they needed to keep my car over night. I wasn't offered a rental but what was really irritating was that no one thought to call me and say that I would need to find alternative transportation. So I come in at 9:45am the next day and my car STILL hadn't been touched. Tristina made it seem as if I just randomly dropped my car off. No ma'am. My car has been here over night. The tech hadn't even test drove it to verify my claims. Then Jeri goes to tell the tech to drive it and he told her no. That he was "balls deep in his dad's truck". This is literally what was said in front of my face. The staff is unprofessional and no one gives a damn about your time. Save yourself some time and possibly money and just go someplace else.

The lady whose job is to do oil changes is very unprofessional and her customer service is poor. I understand that people have long work days and maybe tired, but rule of thumb if you close at 4 and someone has sat for over an hour to get an oil change, you shouldn't tell that individual that you wont service them because your day ends at 4. My girlfriend sat for over 2hrs a previous time and was informed that she would not be serviced until after the lady took her hour lunch. She should be replaced. Honestly I would not recommend that place to anyone. The sad part is that the free oil changes for a yr is supposed to be a perk of purchasing a car from RightWay, but if the service is terrible at the place where this free service is to provided to the point that a person would rather pay for their service than what is the real perk of buying the vehicle from that dealership.

Chris the manager over there is always so friendly and accommodating. I bought a car that needed more work than it was worth, but he has always tried to help me keep it together. I especially appreciate how honest he has been regarding this car, very good to not feel like your being taken advantage of because your a woman.