Do Not Come Here. by far the worst experience Ive had with any dealership service department. It took nearly a week for them to even look at my car. After I approved some gasket replacements I was told further diagnostic was needed. they get to that another week later and the want to replace one of my engine heads for over $6k... and the kicker is they ended up being wrong about my head. it then takes another week for them to tell me the work I approved of 2 weeks prior they had forgot to acquire the parts need. so now I haven't had my car for 3 week. Ive been paying for 3 weeks of Uber and they didn't have some simple gaskets and no I had to pay them over $600 just to look at my car a do nothing because they didn't have the parts after 3 weeks. and they tired slipping extra charges on my final bill. 3 weeks of no car and no work was done and in total it cost me over $1000 including the Uber rides to work
View on GoogleChrysler Dodge Jeep Ram Service
Mechanic in Garden City, MI
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About This Shop
Proudly serving drivers in Garden City, NY, this facility offers specialized expertise in general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 7:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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I had to be told to be greeting by another employee when he noticed I was just standing there after being told to get out my vehicle. I feel that they held off as long as they could to avoid giving me a loaner car. It went from 24-48 hrs to 72 hrs after getting car diagnosed. Lucky I was off the entire week. I felt they were annoyed when I called and ask about an update. I leased the vehicle here and thought it would be a good idea to get it serviced there. My salesman was great and I loved my courtesy driver. However servicing not so much. Servicing should work on better customer service.
View on GoogleTook my jeep in for a diagnosis and repair, long story short, it was repaired and I'm happy with the end result. Improvement in communication would be beneficial. Daily communication, be it by text or call, if only to say still working on it, would go along way. Had better service and response with the service manager Jake. The service technician that initially handled my case, was less than attentive. My case was a bit convoluted and took over a week to resolve, which I wasn't thrilled with, but it wasn't totally the dealership fault. All in all, it was a good outcome and experience. Would recommend to try them out.
View on GoogleAs many if you know, the dealerships don’t have the late nights they used to so it’s not easy getting in to get an only change. I went Saturday morning early and had to wait longer than usual, but my Tech James made sure was made aware and was super nice and enjoyable to talk to. He offered me snacks and drinks in the waiting room and checked in with me to let me know it wouldn’t be too much longer. It’s always nice to see a person enjoy their job and show true care to the customer!
View on GoogleI purchased my jeep from here. Their staff is nice, place is always clean including restrooms. However, the wait time for a "quick service" oil change was over 3 hours. I don't mind waiting if I'm given rough estimated time. If your not going to hire a full staff at least have the staff upfront let the customers know more then "there is a small wait" tell me it's 3 hours, I may decided to do it another day, it's just an oil change.
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