So over the attitude I get every time I come to this place for a simple oil change. There seems to be this same lady there every time with a consistently horrible demeanor. God forbid you come in 3 hours before they close because they’ll refuse you service because they are too busy, but as soon as you get in your car irate because you drove 45 minutes in traffic, someone runs out to say that they do have space but you’ll have to wait. Too late to make it better at that point. Your office and tech department need to get on the same page because not everyone has time to be thrown away like that. Never mind prior experiences where no appointments were to be had for mechanical emergencies for at least a couple months. This was the last straw. Go to a different Quick Lane or an independent garage and pay less for better service and attitudes.
View on GoogleWatertown Ford Quick Lane Tire and Auto Center Boston
Mechanic in Waltham, MA
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About This Shop
Proudly serving drivers in Waltham, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 7:30 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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My service experience has been great. I came in to get my brake light switch fixed and battery, I had my car back within a week. Thanks, Watertown Fordb Quick Service
View on GoogleWaited 2 months for a recall appointment and asked that they take a look at some other issues. After 4 days they still hadn't let me know what the status was. I had to pester them to find out what was happening. Apparently nothing. After a week they only did the recall work and misdiagnosed my other concerns so I had to take my truck in a second time to get the other problem fixed and they tried to charge me for warranty work. Terrible experience.
View on GoogleGreat services and reasonable prices I have gone to QuickLane since I moved to Massachusetts six years ago. The services it provides to my two Toyotas have been excellent. The manager is honest and focuses on customer needs. Because of their work, my cars are trouble free for a long time.
View on GoogleThey've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting are is pretty awesome too! Stocked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for my car!!
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