POWER PLUS GAS - TIRES - AUTO SERVICE

Came because of the clicking sound when making left turns. Was told to replace the left front axle assembly. $1400 including inspection and labor, fine. Got the invoice saying CAR NEEDS FRONT STRUTS/LINKS?ALIGMENT, another $1700. They do not have the part at the point so I drove home, terrible worse sound all the way back. Got underneath the car to check myself, is so obvious and easy to see where the sound comes from, even for me that has zero knowledge about vehicle mechanics. Went bck again and they said the axle was replaced because it's broken. See the picutures, the customer came to fix the sound problem, you even did not tell him what the root cause is, and you replaced a part that costs $1400, which has nothing to do with the sound, and you let the customer just drive with the rod flying in the air and clicking with the axle and wheel all the way until you got another part to replace, which will cost the customer another $1700.

This is the worst place I have ever visited. When I arrived—intending to conduct an inspection—they responded to me very rudely, stating that they were closed. This was despite the fact that their signage and posted operating hours clearly indicated that they were open for business. Their behavior was extremely rude and unprofessional.

Johnny was amazing, incredibly fast service and his entire team was wicked kind. Going to be taking my car here for any and all auto body repairs and inspection needs. Recommend to anyone living conveniently in the Mass area

From $450 to $1100 to $1000. The first star is for the years of service I received and appreciated, the second star is for the last year, going back to the summer of 2024, and the rating I truly want to give. Last summer I went here to get an oil change and was told that I also needed new brakes. It felt like an upsell because my brakes were fine. No grinding, no malfunctions, no squeaking. So, I said, "No, thank you," to the new brakes and paid for the oil change. A short while after that visit, while driving, my engine started to sound like it was falling apart. ("Like boots in a dryer" you might say.) I manage to get my car to the station up the street from Power Plus and learned that, after the oil change, my oil pan wasn't tightly sealed and all the oil had spilled out of my bone dry engine — destroying it. A month or so later, Power Plus, once they realized their mistake, did replace the engine free of charge. My final trip to Power Plus was for another oil change. I also asked them to look into why my engine light was on. The next day, today, I receive a morning call from a mechanic, telling me that they haven't figured out what's wrong with the engine light but that I need new brakes. (This was the same mechanic who said as much last year.) This time — thinking more about my kid's safety than the true state of my brakes — I just said, "Fine." The mechanic quoted me a parts and labor price for about $450, and said he'll call to explain what the engine light meant and that he'll call before doing any other work that would raise the cost. When they tell me the car is ready, I mentally budget for about $600, maybe $700 — because sometimes the cost jumps a little and I didn't want to haggle. I arrive to an $1100 bill. After demanding an explanation from the mechanic, he tells me that there were unexpected complications and that he had to order new parts and do new work. I tell him that he quoted me $450 on the phone and said that he would call before doing any other work that would explode the cost. I had even called back shortly after the first call, asking if it was too late to halt the new brakes job. The mechanic said it was already done — and made no mention of any other work or new costs. I told him there are one of two options: Either the price gets fixed or I'll pay the bill and simply never go there again. The mechanic says that he's going to call Johnny and see what can be done. He comes back and says that Johnny is willing to knock $100 off the bill. My only reaction was disappointment. My ex never felt good about that shop and I always felt that was a little unfair because I'd never had any negative experiences with them before. But between last year and today, I just gave him my card and said, "Please, let Johnny know that I'm never coming back." The mechanic said, "I already did."

Excellent value for money and speed in the repair and delivery of the vehicle. Excellent workshop, my whole family took the car there and never in the 8 years we met Johnny and Pedro as mechanics, we never had any problems before much to thank him for his quick attention and efficiency.