Ken Towery’s Tire & Auto Care

I’ve been going here for years and it has been fine. However, I think they are under new management now. The people I used to recognize are no longer here. Here is my recent experience plain and simple. Do not go here. Something as simple as an oil change could put you at risk of breaking down in the middle of the road. They didn’t even screw on the oil filter housing during an oil change. This resulted in my girlfriend’s car breaking down 45 minutes away from home. Not to mention, greasy hand prints on the paint of the car, bent hub caps from a tire rotation, and mechanics smoking cigarettes in the shop. Possible engine damage, towing costs, and additional maintenance are required all from a simple oil change that was clearly not done thoroughly. This is a stupid mistake that should never happen. If you value your car. DO NOT GO HERE.

Had my tires rotated Sunday. I love my Michelin Defenders that I purchased from Ken Towery. Ronnie was excellent. My appointment was at 1pm. I was finished in 20 minutes. Can't thank you enough. Smoothe professional experience. Would definitely recommend.

Very dissatisfied. I paid for an oil change and rotation of tires. I suspected that the techs did not rotate my tires the last time I came in so I subtly marked a tire. When I was told my car was done I checked the marked tire and it had not moved. I told the manager that the tires were not rotated. He asked the techs if they rotated the tires and they said they did rotate the tires. When the manager told me the techs said they had rotated the tires I told him the techs lied. He asked them again and again they said they had totaled the tires. I again told the manager that they were lying and that I could prove it. I had him come out to my car and examine where I marked the tire. He apologized and personally rotated the tires. You may think this is petty of me but I do not like being lied to. Twice. I have taken all of my vehicles to Ken Towery for several years. No more! I’m going to Valvoline Instant Oil Change for now on. You lost a good customer

Everything was good everyone was polite did a great job on my alignment .I would recommend anyone to go to kentower they had my car fixed in no time. I can say this they are more polite than the other car shop down the street i won't mention their name. Thank you for a great job and your services. Sincerely customer DT.

My granddaughter went to the Towery in Jtown around 5 pm. because she noticed a low tire and that was the closest store to her school. We just had new tires placed on the car in Feb. There was only one service person in the store. He said all others left at 4 pm. He put air in her tire so she could get to the Towery in Shelbyville where we purchased the tires. Why is that store only left with one service person after 4 pm when the store closes at 7 pm? Luckily she made it to the Shelbyville store with no problems. They promptly checked her tire saying it was losing air quickly. They fixed the problem and sent her on her way. She's learning how to handle events like this by herself and failed to ask what the problem was with the 2 month old tire. She also didn't receive any paperwork. The next morning I called the store to find out why it was leaking air. The man that did the service wasn't in yet and I was told I would be called back after he came in. That afternoon not having had a call back I called the store again. I did get an answer to what the problem was which I'm grateful for. The service man was very nice and informative. The biggest problem I have with calling Towery is the new answering system. First of all I understand it's to take some of the work off the shoulders of the service people but the people answering the phone are VERY difficult to understand because of thick accents. Instead of directing me directly to the store as I requested they kept trying to set up an appt or inquire what work I needed. After finally getting across I needed to speak to someone at the store my call was transferred to a different store than the one I requested. After the confusion of having reached the wrong store the service person was very nice and directed me how to bypass the answering service and go directly to the Shelbyville store. That didn't work and again I was met with a person with a very thick accent which was difficult to understand and gave me a run around about transferring me to the Shelbyville store. Finally I reached the Shelbyville store and got my questions answered. We do a lot of business with Towery since we have 3 cars. I hate to see this new answering system drive customers away but if it continues without any improvement I'm afraid it will. I may be one of those people looking around for service elsewhere.