The Brake Shop Inc

I highly recommend The Brake Shop! They recently helped get my son’s older truck back up and running safely, and the entire experience was outstanding. Their turnaround time was quick, their pricing was honest and reasonable, and they took the time to explain what needed to be done without trying to upsell unnecessary repairs. It’s hard to find mechanics you can truly trust, and this team earned our confidence from day one. What really stood out was their genuine care for their customers. A few days after the repair, they called to check in and make sure the truck was still running well. That level of customer service is rare these days and speaks volumes about their commitment to quality work. This is a true hometown auto repair shop where the owner and employees work hard, take pride in what they do, and genuinely care about the people they serve. We will definitely continue using The Brake Shop for our vehicle needs, and I will gladly recommend them to my friends and family.

At another business I had been charged $200 to cycle my brakes (not sure just how they did that) & they would not apply any of the diagnostic fee to the work. So, I contacted The Brake Shop. They looked at my car at no charge & changed out my master cylinder & brake booster. We ran into a couple of issues but they were honest with me & kept me informed with the progress.

Absolutely unacceptable experience at this shop. My girlfriend’s car was returned with serious issues: the steering rack was improperly installed with missing mounts, and the lug nuts were left finger-tight. They even installed the wrong fuses, creating safety hazards. When we returned to address these concerns, the staff became confrontational instead of listening. One mechanic appeared to be under the influence, attempting to persuade me to bring the car back inside rather than owning up to their mistakes. In addition, the shop falsely claimed the car was “straight piped,” removed the flex pipe, and damaged what was previously a well-maintained vehicle. This business had a good reputation years ago under the original owner, but the current management has completely changed the standard of service. To make matters worse, smoking occurs inside the customer lobby, which is not only unprofessional but also a city code violation. I’ve worked in the automotive industry myself, and it’s clear this shop does not operate with professionalism, skill, or integrity. For your safety and peace of mind, I strongly recommend taking your vehicle elsewhere to a reputable local shop.

Been bringing my business here for many years because I feel like quality and trust was established. Maybe that's why they thought they could use my classic car to take a joyride and pick up lunch for everybody? Had they asked my permission or better yet decided against it, I'd still do business. She told me my car is ready to pick up. One hour later I see my car parked at a fast food restaurant and their mechanic walking into the taco shop. When I get there she apologized and said they had to use my car for a lunch run because they had nothing else to drive. I said totally unacceptable and totally not cool. No other attempt for reconciliation other than sorry. I had to wait 15 minutes in their parking lot while the mechanic enjoyed driving my 1964 Mercury Park Lane convertible with the top down while he went on a leisure taco run / joyride. Unbelievable. I'll be taking my business elsewhere from now on. They are not trustworthy.

New Tires, new Brakes, Emergency brake, new carburator, battery hold down. Thank you Diane and Crew.