Karl's Downtown Inc

Karls tire has had my car for two weeks. It took them 8 days to repair a brake booster. When we went to pick it up, all of the brake lights are on, so they say they need to order a ABS sensor. . It’s been another week, and they still have not even ordered the part. It has been five working days, and the part is still in my vehicle. My warranty company needs an estimated date of completion to authorize the rental and we’ve tried all week to get that information and they haven’t given them one still.. My husband has been there, Monday, Tuesday, Wednesday, Thursday. They still haven’t pulled the part. Bottom line my car has been there for two weeks because my initial problem was under warranty at their shop. They aren’t even working on it. Do not go to this place. They don’t care about your warranty, I don’t even believe they have a qualified mechanic to work on my vehicle. When I first called them, they told me they were two mechanics down. And if JOE gives you the runaround you might want to document like we’ve done. Take pictures, stop up at the shop… Every day this week my husband stopped by the shop and there was no movement. Joe kept telling him that they had other cars to work on, that it was hard to get to the part etc.. The same excuses I heard when I called. The shop does not prioritize any warranty work. Two weeks without my vehicle and still no completion date for us.

The team here is always great. Joe is super helpful and the work is done in a timely manner. This time they are putting new tires and wheels on a boat trailer.

If I could rate them negative stars, I would. I was recommended this shop by my warranty company website. My car was overheating, so I called Karl’s Tire and I was told over the phone that they could get it in right away. I took it in and they were unable to replicate the issue on the first day, but diagnosed it as thermostat. I was told the next day (Saturday), that they drove it to another location to get a part, it overheated on the way, and the new diagnosis was a water pump and it would be done on Monday. I called Monday and they had the job approved under warranty and it would be ready on Tuesday. I called on Tuesday, still not done, it would be Wednesday. I called again on Wednesday, I was told that it wasn’t a priority for them to get it done because they don’t make any money on warranty work. I didn’t get my car back until Thursday, yet another day from when they said it would be ready. I am out $150 in paying for rides because, even though my warranty company will pay for a rental, they kept telling me it would be ready “tomorrow,” so getting a rental would have been pointless, if that had been true. They LIED to me day after day after day. When I finally got my car back, they tacked on another $75 above what I was told it would be “for shop materials,” however failed to provide me any kind of receipt or invoice itemizing what those were. I was given no paperwork at all for the repair. If they don’t want to do warranty work, then they shouldn’t be partnering with warranty companies. You absolutely should not be trusting these people with your car.

I prefer karls over others cause they much more helpful, shuttle services if you live close, loaner tires mounted on rims, friendly techs and the shop manager Joe top class Grade A kinda fella.

I had my truck towed to Karl's after an accident driving back to Nebraska. They were amazing at keeping in communication with us, they worked with our insurance, and went out of their way to make sure my truck was fixed to their satisfaction. In an incredibly stressful situation they were the easiest and most stress free part.