Dellen Automotive

I tried for 3 days to talk with a service advisor to cancel and reschedule my service appointment. I had an appt tomorrow 10/10 and have been diagnosed with covid. I called, i used online chat and dealt with about 6 different people, spoke with lady who said they had one svc adviser but she would have her call me ASAP yesterday. As of 2:00 today no response as usual. So i called again. I spoke to Josh. He had a different story; that the advisor with my case has been out sick for 3 days but was back, but at lunch. I asked if he could see the messages i left. He said he could but he cant help it if the guy was sick. Hmmmm. BS. Seems like an efficient operation would cover the field while employee is out sick. I asked Josh if he could cancel my appt. He said yes. So i said go ahead and that I’m not rescheduling. I won’t ever be back to Dellen. Zero confidence in a business that can’t figure out how to follow up with their customers. Yesterday I asked to receive a call from the GM. Of course I never heard from him. I’m pretty sure the chatter didn’t bother to escalate my request at all. So now I’ll be going to the dealer at Eastgate. They can’t possibly be any worse. I would rate 0 if that were an option.

Matt Foster was amazing to work with. He was patient and took the time to understand what I was going through. He did not rush me, did not judge, and was completely honest the whole way through. It meant a lot to feel heard and supported. I’m really grateful for his help and would absolutely recommend him to anyone who needs someone they can trust.

I made an appointment to have my sunroof cover looked at as it was sagging on one side. I told the person who made the appointment that I just wanted it looked at to see how much it would cost to have fixed. I was never told that there would be a charge just for having it looked at. The day of the appointment I dropped my vehicle off and they said that they would keep me updated via text. They ended up quoting me $725 to have it fixed. I declined and told them I would like to pick my vehicle up. When I went to get my vehicle, they told me I owed $89. When I asked what this was for, they said the diagnosis of the vehicle. This was never communicated to me in any of my interactions with the staff. Management was zero help after I escalated it to them. Please be aware that if you take your vehicle to them, you will be charged just for having it there. I will never be bringing my vehicle back here under any circumstances.

If 0 stars was an option that is what they would get. My Fiancé took her jeep in because the cloth that covers the sunroof was wrinkled. You could obviously look at it and see that it was messed up. She dropped her jeep off in the morning and they said they would text her the price of the repair. They wanted to charge 725$ for the repair and stated that it wouldn’t take any parts. They said the cost was just compensation for the labor. She let them know she did not want it fixed for such and expensive price. She went to pick it up and they charged her 89$ just for diagnostic fees. There was nothing to diagnose. Everyone know that if you make an appointment with them you are apparently paying 89$ whether they work on your vehicle or not. Absolutely ridiculous and would not recommend them to anyone… When we asked why we were getting charged when they didn’t do anything to the vehicle, they stated that it was from the time they spent trying to fix the roof without parts. That was after they told us it would take no parts to fix it. Called to complain and they are not willing to do anything.

Took my car in to have the transmission looked at.I made an appointment mondayfoe Wed at 8am.I called at 3 and they said the guy that was looking at it got tied up and hadn't looked at it yet.They had assured me their tranny guy would hook it up to a scanner and drive it and was one of the best.They closed at 6 so I called back at 5 and they still hadn't got to it.I told them I would just come get it and the lady said it would be 180.00.I told them they hadn't even looked at it so how we're they charging me.We had some words about it and she said your keys will be in it and there's no charge and hung up on me.Very poor service and they had done the same thing to my son about 3 months prior.I will never take anything back to them.She couldn't even tell me what she was charging me for and I guess making an appointment is no big deal to them