Andy Mohr Buick GMC Service

Charged me a $199.95 line item for labor to do nothing towards solving the issue with my car (air bag light, a safety issue!), when I also had more than $600 in additional services performed. Light persisted after I got the car home. The line item description read “1.0 check out”. This was the only documentation offered as to what was done about my “SRS system concern” line item at $200. Took it back and asked for the light to be fixed or the $200 be refunded. Brian the service manager was blatantly rude and condescending to me when I asked for an explanation of the charge. Basically treated me like I was the idiot for not understanding and offered a half baked excuse as to why it wasn’t actually them screwing me. That’s the real injustice. Good thing I used a credit card that can claw back the charge. Check your invoices thoroughly and buyer beware!! Fixed properly with kindness for $172 at Ed Martin Anderson a week later. Take your business there. They offered me very detailed documentation about the problem, how it was diagnosed, and how it was fixed to turn over to my credit card company. As an aside, Andy Mohr also recommended rear rotor replacement. Firestone soon after said they were well within spec. Don’t let them sell you. Get a second opinion on major repairs, or better yet, avoid them altogether in the first place.

I wish I could give a 0 rating! Just left there after an altercation with service manager (Will) as it was my 6th time in for the same thing and still unresolved. Simply went because my 2 year old, 17,000 mile suv passenger seat belt didn't work...they also found another seat belt that didn't work when inspecting it, but then told me they weren't going to do anything about it...even though the one they found to be faulty (I didn't even know about) was my driver seat. Clearly scared to drive it out of there, I said that was unacceptable and seat belts needs fixed, I can't believe they would take on that liability. They finally agreed to fix them both. Now 6 visits later over the course of 3 months now, their service techs damaged my interior while "trying" to fix my seat belts...they have tried to install 3 new consoles now and all have been damaged as well. They keep reordering parts for me and making me take off work and go there, 6 total times now for their mistake! Today they called me saying it was done again. Nobody inspected it again and a replacement panel was scratched again. They then told me the tech "reported" that they scratched it, but dispatch dropped the ball and nobody got notified. I even told them, if I owned this car I would live with it, but I am leasing it and I am not going to be charged for damage that I did not do when I turn it in. I offered if they would write up something saying that their service tech damaged it and that I would not be responsible for any extra fees when I turn it in, that I would be ok with that. They said they could not do that and keep putting me though torture and time by doing even more damage to my vehicle. 6 visits in a 3 month period of time and they have damaged new parts 3 times now! Several times they even had me come there to try to fix it, but then said they actually didn't have all the parts...then it was, well this is actually going to take longer than we thought, so I had to go back and pick it back up and schedule another appointment. Never once offered me anything, except this last time they gave me a rental because so many parts were damaged it took them 3 days to "try" to fix it again this week. I asked them if I could keep the rental today because they didn't fix it and they declined saying they would not do that. Can't believe I am 3 months in and 6 times taken off work to deal with their absolute neglect. The service manager, Will, told me 2 months ago that he was going to personally order the parts and he would call me when the parts were in. Six weeks went by with no calls, or return calls from my voicemails to him. I finally got ahold of the parts manager (Shaun) who was very kind and understanding and finally ordered the parts for me. Today that same service manager (Will) behaved so unprofessionally and was so rude to me that I cussed at him. Even other workers apologized to me stating he was "extremely unprofessional" and "it made them uncomfortable." Just one of the most unbelievable experiences I have ever had at any business. Bob and Shaun, thank you both, I know this is not your fault. To the service manager and general manager that have been extremely rude and unhelpful to me...I hope your employer takes these reviews to heart, because neither one of you belong doing what you are doing. You are not good representatives of the brand, or your dealership. When I spoke to the general manager during the course of this, he was rude as I told him my story. I said this was a terrible experience...he cut me off and said no, you have not had a bad experience...if I didn't fix it, then you would have a bad experience. Still not fixed! Yes this has been a terrible experience and you have no idea how to speak to your customers! Please do yourself a favor and don't take these reviews lightly. Unfortunately, I never read one until now, because I never had a reason to look until this happened. I just had a manufacturer defect under warranty so I went back to the same place I bought it. If you have a choice, I would not come here to this service center!

- not finished when promised. They didn’t even check all concerns and kept holding another night to see if they could duplicate when I would ask about them again. - couldn’t duplicate even though I sent video - management defensive and blamed normal noise and referenced bulletin they never provided even though I asked. - gm asked how they weren’t responsive in last email to me. It was already explained in the email chain. He also committed to getting me the bulletin and never provided. - took my business elsewhere and what a pleasant experience it was dealing with a different Buick service center. They are not all the same.

I have been here more than a half dozen times. Not a single positive experience. Tried to give them the benefit of the doubt, but will never be going back. Summary of experiences: 1. A repair that’s estimated time to complete started at several hours, and ended up taking several days, all the while being given grossly inaccurate estimates the entire time between. 2. A scheduled oil change that took over 2 hours (they had seemingly forgot about it until I asked about it after over an hour of waiting). 3. An appointment to have headlight bulbs replaced was told would take about an hour but was told, after 45 minutes of waiting that they wouldn’t even be able to get to the vehicle in the next 30 minutes, so I had to leave with no service being performed.

I recommend reading the reviews before having your vehicle serviced here. The service was poor and my vehicle is still not fixed. I feel like I was scammed by taking my car here to be serviced. My GMC Terrain had a check engine light to "service brake assist". I felt confident that a GMC dealership would be able to easily fix since this seems to be a common issue on the Terrains. I dropped by car off on a Saturday and they notified me what needed to be replaced. They had to order the part and they would have it fixed by Tuesday. On Tuesday, I pick my vehicle up in the evening. The following morning on Wednesday, I was still getting this same check engine light. I called them and they told me to drop it off again so they could look into it further. On Thursday, they called me to let me know my part arrived. At this point, I'm very confused since I was told the part was already replaced. They said their team called on accident and I'm not sure what to believe at this point. Later in the day, I receive a text from them stating that GMC sent out a memo stating that this problem may be due to the battery and that they can replace my battery for $370. However, my battery charge is fine. Luckily, my vehicle is still under warranty. However, this was $650 repair that they performed and it's still not fixed. I will not be taking any of my vehicles to be service here again. It's very clear that Andy Mohr GMC service cannot fix their own vehicles.