Orland Best Services

This is a place you can trust! Tom has always given prompt and courteous service. He doesn't overcharge (believe me, I called around when my starter went out and not only did he have the best price, he also fixed it right away!) making this a trustworthy business. He's fixed my car about 4 times now and I won't go anywhere else.. Highly recommended!

We had a great experience at this shop and highly recommend this business. Staff members were honest and transparent and gave us the best deal they could. They also produced high quality work and went above and beyond to take care of their customers. We will definitely return with our next car service need!

They used to be fantastic. I thought I found a new place to service my car. They fixed my VW and it drove great until I sold it. Then I tried to go to them again and they were not as friendly as I remembered. I brought in a car with a significant oil leak and they just topped it off and sent me on my way. Then I came back and they coldly said to make an appointment when I used to walk in and drop it off. Then I tried to call today after a year of not going to them and they don’t even pick up the phone. It’s a shame what’s become of this place.

I just had a TERRIBLE experience at Orland Best! My appointment was at 9am! I arrived on time and the mechanic immediately diagnosed my vehicle. I need a mass air flow sensor. At 11:30am I asked for an update. By the way, I am 8months pregnant and I have to eat regular meals! The mechanic stated that they need to order a part. However, the part can only be ordered by the manager. He went on to say that the manager should have arrived by now and that hopefully he will arrive soon! The manager walked in at 12n! I said "Hello, how are you?" he responded with "Did he tell you what's wrong with your car?" I said "Yes, I've been here since 9am" Never once did he apologize for the wait or inconvenience. He went on to try and order the part. He later stated the part would not arrive until 2p and that the work would not be completed until approximately 3pm! He also stated the total would be $285 +$40 for labor. While waiting I found the part for ONLY $155 on Auto Zone. First he stated, his brand was from the dealer and it's called Hitachi. When I explained that AutoZone has the same part he argued that they did not. Finally, he admitted that it was the same part, but that it was not in stock and it would take 2 days to deliver. I asked why he would charge me almost double for this part and he had no response. He kept pressuring me to hurry up and make a decision. I told him I needed to call my husband. My husband asked to speak to him and he refused! I stated how I had a 1pm and 3pm appointment and how I was completely dissatisfied with his service. His response was, it didn't matter what time he arrived to work, because the part still wouldn't have arrived until 2pm. The WORST customer service EVER! They don't keep their appointment times! They will overcharge you for the service and they lack remorse, sympathy and customer service skills.

Love this place. I live in chicago ridge and drive all the way out to them to have my car serviced. Very friendly staff and fair prices. Work is done very quickly and to satisfaction. Tom is very good with breaking down and explaining everything that needs to be done to your vehicle.