AutoMedics Inc.

Horrible. The lady on the phone was horrible. Rude. She laughed at me when my boyfriend needed a jumpstart on his car. Then she said I have to pay $150 even if the service doesn’t work. People that work at companies like this are supposed help people, not belittle them. I will never ever understand people like that. DO NOT EVER CALL THIS PLACE. EVER. you will get HORRIBLE service. **I never said it should be a free service. I stated that I would never pay $150 if she can’t guarantee me they will fix the car. She continued to interrupt me and be rude. So I hung up the phone and called the next place to help us.

On 05/05/2026, one of our drivers was involved in an accident involving a semi truck. AutoMedics Towing out of Orland Park responded to the scene and advised us that both the truck and trailer had to be towed because the truck was supposedly “not drivable” due to alleged air system damage and an air leak. On 05/08/2026, we arrived at their yard with another towing company to pick up the truck and transport it to a repair shop. After paying an outrageous $10,720 bill, we inspected the vehicle and discovered the truck was actually in drivable condition. There was no visible air system damage and no active air leak as previously claimed. To make matters worse, the front desk experience was completely unprofessional. The woman handling the payment process was extremely rude and appeared unfamiliar with basic EFS procedures, nearly causing us to issue an entirely different EFS payment because the codes were repeatedly entered incorrectly. We were also billed for the use of 5 tow trucks, despite only 2 actually being used at the scene. Very disappointing experience overall. Extremely unprofessional, questionable billing practices, and poor customer service. I would strongly recommend other trucking companies and owner-operators use caution before dealing with this company.

I can’t say enough good things about this company. I recommend them to everyone I know. My family has been bringing our cars here for over 20 years. They’ve done work on every car I have owned and given me such a reasonable fair price. Best of the best.

My sister called this phone number as the Orland Park police department recommended this company to help her and her boyfriend out with a jump start. THE POLICE DEPARTMENT RECOMMENDED THEM! Just for them to laugh at her and say “You’re supposed to call your friend to jump start your car”. Why would the police department refer them to my sister and waste everyone’s time if she’s just supposed to call her friend? Your company is useless, uncaring and unprofessional. You probably are better off calling a friend or asking someone nearby for help which is sad because your whole business model is based on providing tow and recovery services and also shows 24/7 roadside assistance. The fact that this company hires incompetent people who don’t understand how their business works, speaks volumes. Do not use this company at all if you want peace of mind. Find a better company or use your insurance or warranty roadside service. *UPDATE* now they are accusing me of threatening their employee when the fact was I said I will be looking at ways to get the government involved like the BBB or State Attorney and have a person who heard me say this. As well as saying my sister is lying when there was two other people who witnessed the phone call. No one called for a free service, she called to see if they can help and instead of them showing common decency, they gave attitude and were disrespectful.

Sadly this company was recommended by the Orland Park Police Department to assist my daughter at night time and needed a battery jump. The unprofessional lady whom answered had the audacity to laugh at her & then say you should call a friend. Then stated that if she wants them to come out it would be $150 whether it starts or not. I’m sure if you read this and have a family member in need you should definitely NOT rely on this company.