Joe Rizza Lincoln Service - Orland Park: Unprofessional and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting me and responding curtly with “is that it?” to each service request. A total of four items two of which are known issues with the make, model, and year vehicle we have. When I asked about their advertised pickup service, she became openly annoyed, claiming it would delay my appointment 4 weeks because “most people don’t want that.” She emphasized three times that no loaner would be provided regardless of warranty coverage, stating they “don’t have to do that” unlike other dealers. Her condescending attitude made requesting basic advertised services feel like an inconvenience. She suggested I “probably won’t want to go through all of that” regarding warranty rental procedures. I canceled and returned to my previous dealer, who handles scheduling and pickup service professionally. Service departments shouldn’t belittle customers for using services included with their vehicle purchase. Avoid this dealership - unprofessional service culture that fails to support customers properly.
View on GoogleJoe Rizza Lincoln Service
Mechanic in Orland Park, IL
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About This Shop
Providing reliable, high-quality auto repair services in Orland Park, NY, this shop specializes in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Nice service. They took care of my recall problems and kept me updated constantly. Glad I went to them.
View on GoogleBad customer service they charge extra money for just checking the car
View on GoogleBad Customer service manager so disgusting and change your price
View on GoogleThe service was prompt. I felt confident leaving my vehicle with the mechanics.
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