mohammed khan2 months ago
★★★★★
Best dealer to buy cars from here.. Mat price the men to get you a good deal.. and service manager Chris is there to help you for any service you need
View on GoogleHighland Park Ford Service
Mechanic in Highland Park, IL
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About This Shop
Proudly serving drivers in Highland Park, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 7:00 AM – 6:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
Expertise & Specialties
General MaintenanceDiagnostics
Customer Reviews
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Gohar Ayub5 months ago
★★★★★
Very poor and unprofessional especially Mike he is so rude and have no idea how to deal with customer in services department. Will definitely make complaint of him to cooperte aswel.
View on GoogleGH10 months ago
★★★★★
The dealership is awesome as sales and ownership personnel but I have complaint about the service department in general and one in particular service advisor name Mike he’s a super rude , disrespectful and un welcoming person it makes feel that he’s doing you a favor by fixing your car and not appreciating your business that makes their business successful .
View on GoogleNa year ago
★★★★★
I had a fantastic experience at this location! The staff were extremely helpful and provided quick service. Although I had a broken tail light and a trunk that wouldn't open, they did an excellent job fixing the issues. Plus, the price was very reasonable. Thank you for the great service!
View on GoogleSlakey Hoos2 years ago
★★★★★
I have been bringing my vehicle to Highland Park Ford Service for the past 5-6 years, and the quality of service has just gotten worse in the last 2 years. I just stopped by today Friday 130pm (7/19/2024) to try and get an oil change (no appointment needed), and they instructed me to pull in my car, park it, and go right to the service desk to sign-in. I went to the service desk, 3 guys were there, one guy (Roberto?) at the computer looking like he was busy, second guy (Steve) had phone to the ear but not doing any talking, and third guy (Frank) was slamming paperwork/printer like he was mad about having to work there. I stood there waiting for a few minutes for one of them to say "hi can I help you" but no, nothing, just ignored me. I ended up going back to my car to leave and the guys in the service garage area did not say anything either as I took my car and left. The last time (6 months ago) I was here for an oil change, and it took them 2 hours (for real) and the service writer (Steve) originally said "oh it should be done in 30 minutes since we're not busy and it's 7am first thing in the morning". I asked him where's my car / what's going on - and he kept saying "oh it should be getting done soon.." 2 hours for an oil change and no explanation , no sorry , nothing. I'm just done with this place. Terrible service department. I have already told the service manager (Chris) about the poor experience here before but I guess customer feedback is not taken into account (?)
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Connect & Location
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Business HoursClosed Now
Monday7:00 AM – 6:00 PM
Tuesday7:00 AM – 6:00 PM
Wednesday7:00 AM – 6:00 PM
Thursday7:00 AM – 6:00 PM
Friday7:00 AM – 6:00 PM
Saturday7:00 AM – 4:00 PM
SundayClosed
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