Costco Tire Service Center

We’ve been taking all of our vehicles to Costco for tire exchange (regular to winter tires) for years now but in the last 6 months we’ve had 3 issues with their service do 3 different cars in our family. For one car they lost the wheel lock key and we weren’t able to take off the winter tires when I took it in the time. For another car, we just discovered the wheel locks and lug nuts in the car. They were never put back on after switching our tires last time. And most recently, we had tires exchanged on another car and two days later the tire pressure went down and we got a complete flat on the side of the road. I feel that although the service is used to be great, they have gotten sloppy with their service.

Just had a very frustrating experience at this tire center. We had an appointment on Sunday to switch to winter tires, but due to the heavy snowfall, we arrived 15 minutes late. We were immediately told they could not honor the appointment and offered no flexibility at all, not even a walk in option or a next day slot. The only choice was to reschedule for Thursday. I understand policies, but there was absolutely no effort to work with us given the weather conditions. We showed up for our rescheduled appointment at 7 PM on Thursday. After waiting in line to check in for over 20 minutes, my car wasn’t brought in until 8:20 PM, an hour and a half after my scheduled appointment time. For a place that is extremely strict about customers being exactly on time, this was disappointing. Then, after all that waiting, we were told at 8:40 PM that they couldn’t install the winter tires because two of them weren’t purchased from Costco. This was never mentioned during scheduling. They also said there was a “Tesla issue,” which again was never communicated beforehand. Wouldn’t have come back if we were made aware about the Tesla issue ahead of time. After being told they couldn’t perform the service, it still took until 9:16 PM to get my car back, with multiple employees standing around and my brother being the only customer there. It took 45 minutes just to return my car when they hadn’t done any work at all. In total, we wasted over 2 hours for absolutely nothing, after already being turned away for being 15 minutes late earlier in the week. The inconsistency and lack of communication were incredibly frustrating. We’ve come to this Costco tire center every year for tire switches and have purchased our tires here, but this experience was unacceptable. I don’t understand why my brother had to sit there for over two hours for the staff to ultimately do nothing. Very disappointed in the service and how the situation was handled and will not be returning. Better service and wait times at local shops.

They ordered the wrong set of tires and I only found that out after I dropped off my car for the installation. They didn’t do anything to try to compensate for their mistake and I’m hoping the next set of tires they order are the correct ones. I wouldn’t recommend going to this tire center since they don’t really care about the customer experience.

Rating: ⭐ (-100/5) Do NOT buy tires online here. The "Appointment" is a trap. I made the mistake of buying my tires online and scheduling an installation at the warehouse, thinking it would be efficient. Big mistake. I showed up for my 6:15 PM appointment and was lied to right off the bat. They told me it would be 1.5 to 2 hours. It took 3 HOURS , THREE! 180 MINUTES. to get my tires installed. After 2 hours they have not even started! What is the point of booking a time slot if you’re going to ignore it? It feels like a calculated scam to trap you at the warehouse. Because my car was held hostage for hours longer than promised, I ended up wandering the aisles and spending even more $ at this despicable establishment. So congratulations, Costco. You got my tire money and you tricked me into spending more inside the store while your incompetent service team dragged their feet. And guess what, it's the second horrendous experience in a year with their tire center. 1st time they just shipped 3 tires for my other car. Then took weeks and multiple phone calls to get the 4th tire. I thought back then, well maybe it was a glitch. But it systemic way to get you into the warehouse multiple times for extended time. If you value your time and your wallet, buy your tires somewhere else.

Horrible experience. On the first wheel, the kid couldn’t get a lug nut off. Insisted that I had to take the car to another mechanic shop to loosen all of the lug nuts for him! Since I had already ordered the tires and waited for them to arrive, I made an appointment with another mechanic for two days later and had the lugs loosened. They came right out with the air wrench. No issues. Then drove back unsafely with loose lug nuts. The Costco employee said to leave the car. Got a ride home. Then they call me to come back because they can’t safely do their job and change the tires because they want me to get new lug nuts. (I think he was just being lazy.) The other mechanic had had no issue with them. Which lug nuts is an issue? He wants all 20 replaced. None of them are stripped or visibly damaged. And I can’t order them on Amazon. He says they only acccept dealer parts. I have to go to a dealer, where they cost over $200, and buy the original parts and come back or they won’t change the tires! So it ends up being 4 trips to Costco, 1 trip to a mechanic to loosen the lugs for them, and 1 trip to a dealer! Enormous waste of my time and money. Horrible service. And incompetent kids who can’t loosen lug nuts themselves.