Car-X Tire & Auto

As a full-time rideshare driver, I depend on my vehicle being in good shape every single shift, and Monro - Car-X Tire & Auto on Ogden Ave has never let me down. Every time I’ve brought my car in through Hertz’s fleet service, they’ve handled it quickly and correctly the first time. No runaround, no upselling nonsense, just honest work. It means a lot to have a shop I can actually trust when my income depends on the car running right. Highly recommend to anyone in the fleet or rideshare world looking for a reliable spot.​​​​​​​​​​​​​​​​

I had brake work done here and later experienced issues. When I spoke with the manager, he was rude, dismissive, and talked down to me, acting like customers know nothing while he knows everything. Very unprofessional attitude. Would not recommend this location. I brought my 2019 Nissan to this location on December 22, 2025 for brake pad /rotor replacement and spending over $1,300. Just overnight after the service, I began noticing abnormal noise and friction from the brakes. I understand that minor noise can sometimes occur for the first few days or the first couple hundred miles after brake work. However, this issue has continued for nearly a month, and I drive about 60 miles per day. Instead of improving, the noise has gotten significantly worse over time. At this point, it is clear that this is not normal break-in behavior and strongly suggests a problem with the installation or service quality. Given the cost of the repair and the safety implications of brake work, this experience is very disappointing. As of January 18, 2026, I am bringing the car back to the shop to see what explanation or resolution they can provide. I will update this review depending on how the issue is handled, but based on my experience so far, I do not feel confident in the quality of the brake service performed. I hope management takes this seriously and addresses the issue properly.

Brought my wife’s car in to get new tires, mounted, and balance and pre-purchased through online, when I pulled in following my wife and she walked in to talk with the service rider and drop the keys off. She was rudely spoken to and told the tire choice would not fit her car even after she nicely told them previously over the summer we had lifted her jeep 2 inches and the tire choice was picked based off the lift specs. After her letting me know that he was rudely talking to her and did not want to do the work. I had proceeded to come inside and tell him everything that was done to the car. This is the tire size that will fit. I’ve previously tested them, and there was no issue with my tire size choice. He rudely replied he’ll do it anyways if they rub it’s my problem. I let them do the work in three hours later. Got a call to pick it up after I was the only car in the entire shop. When doing my last signature for the invoice of repair, he told me they rub they don’t fit. You got the wrong size. I kindly walked out before signing anything looked at them check clearances, and asked them to go for a test drive after as I noticed, my car was never driven on the roads or even a mile put on it. He denied and said he could not do that so I signed took my car and left. I have zero issues with my vehicle or the way it drives nor handles. You guys really need to get a service advisor or somebody in the front office who actually knows what they’re doing instead of trying to upsell people on parts. They are trying to get away from.

Just over a month ago I had gone to this shop with my wife to get her oil changed and they recommend that the rotors and tires get replaced. I figured it would be a good time to get it time so we went ahead and decided to accept them getting the job done. At first we felt a little concerned that the car make some squeaky noise and scrapes but we were reassured the same day before leaving that that is normal. I had doubts so we took it to another job a few days later to get the car inspected and they found something that I wish not even on my worse enemy would have there wife deal with. They installed the wrong rotors in the front of the vehicle on the passenger side. Idk how you manager to do that but they did manage it. This could have caused break failure and possibly could have caused an accident that I would not be able to live with. I had gone to the location on multiple occasions to confront them on the issue and even requested a refund on that service along with a reimbursement of the other shop having to correct there mistake and they have just continued to wave me off and ignore my emails. I have even gone in person and they still have not processed any refund and refuse to reimburse me for the other shops job of having to fix the vehicle.

Accepted an appointment with a maintenance voucher from Hertz for a Kia EV6, then when I arrived acted like I was an idiot because he doesn't take evs, but when you take the appointment and the name of the car is EV6, shouldn't that flag it in the system to not accept it? And then when I called back to the appointment number to try to get a different branch that would help me, she simply transferred me back to the same condescending manager