Terrible experience. I bought 4 new tires in July of 2025 and also wanted to buy tire sensors but the tire sensors were not in stock so they told me they’ll call me when they’re in stock. I set up appointments to get them installed everytime I went in they were still not in stock even though they told me they were. I went in like 6 different times to get them installed over a 6 month period and every time I went they didn’t have them so it got to the point that management and staff told me they were going to install them for free and give them to me for free. They finally call me to get them installed because they were in stock and couldn’t give them to me for free even though they told me they were. No leadership structure, no one knew who to talk to about these issues. They didn’t seem to care that I spent the last 6 months trying to get these installed. Corporate or the store has not reached out to me even though they said they would. Within the 6 months they noticed the tire thread has already been warn out and wanted to replace them but the tire was “discontinued” so they didn’t replace them even though they still sell/ have the discontinued tire on display for sale. I would give zero stars for this terrible experience if I could.
View on GoogleSam's Club Tire & Battery
Mechanic in Crystal Lake, IL
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About This Shop
A trusted independent automotive service facility in Crystal Lake, NY, specializing in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 8:00 AM – 7:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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You guys are amazing! Not only did I get a great deal on a new battery, they also parked my car in a handicapped spot, and even plug my placard on display. Amazing customer service! You made my day! Thanks a million!
View on GoogleUnprofessional experience overall. Bought 4 brand new tires and one went flat in under 12 hours. Brought it in the next day to get it looked at - replaced a valve stem and all good for now. They refused to put the tire back on the vehicle, so here I am 50 feet from the tire center putting a new tire on myself. Brand new tire. Never again will I purchase tires here.
View on GoogleSince Costco doesn't install batteries, went to Sam's and was very happy with the professionalism. Got New battery installed in a timely manner. They go above and beyond for the customers. Great people.
View on GoogleThe guys working here are great. TJ was very friendly. In and out in just over an hour for new tire installation. Only complaint would be it takes quite a while for someone to even acknowledge you’re at the counter waiting to be helped.
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