Good Year

Bob seemed like a genuine nice guy which made the experience tolerable... That said, after arranging a 10am appointment during my work hours on a Monday, I took time off and drove 30 minutes to be right on time, just to be advised they didn't have the tires when I got there (no phone call to save me the trouble)... Later that day I received a call that they would be arriving by 1pm and they they'd be able to begin working on it right away... Yet, after showing up at 1pm, my truck sat in the parking lot for another half hour before being worked on. The wait was reasonable for that portion, however after getting home with my truck, my wheels, tires, and wheel wells were absolutely caked in what appeared to be a dried up lubricant of sorts. I'd be willing to give this place a second chance after some honest conversation about customer care, but I just don't have to replace tires that often so who knows if there'll be a 2nd time.

I have been going to this Goodyear for decades. I have always thought they were honest and a good price. I had an appointment thursday,they had to order tires. Told me to come back 9 am Friday. Return Friday no tires? Why not call me. Then got coupons on Saturday for 10 % off etc..sucks! $1700.00 bucks later.

Been going there off and on for 20 years. Bob is awful. I always hope not to have him there that day. Many years ago got tires for my truck and two days later noticed one was deflating. Called and Bob told me too bad bc I didn’t sign up for the warranty or whatever. It was like $5 or something cheap and I absolutely would’ve. That was the end. I wasn’t going back. Got a phone call by a shorter guy who said I never signed off that I DIDNT want it so Bob made a mistake and regardless two days the tires shouldn’t do that so he replaced them. Trust restored. Then I never saw the better guy again. Bob is pretty chauvinistic but I didn’t care too much bc the prices were alright but I don’t think I want to do it anymore. Told a friend about Goodyear and though she’s never been there she interrupted and asked me if it was Bob. Apparently she’s heard about him a lot from other women. So guys, if you care about your wife, don’t send her in there and learn how to replace your own air filters (YouTube has everything).

Had my back brakes done a few weeks ago and when I got it back it was leaking coolant when it wasn’t before. Had it towed back there on a Sunday when it broke down. Called Monday morning 30 minutes after they opened and Bob picked up. He kept calling me “babe” which I found repulsive. I told him on the phone that they did work on my car and when I got it back it was leaking coolant and Bob didn’t even acknowledge me when I said it. Bob called me and told me my water pump needed to be replaced so we’ll see if that was actually the problem.

So happy my daughter called there for me . Went to Firestone they quoted me a price to get my car fixed , had two managers there tell me two completely different stories and there price was so high. Went to Good Year got the work done for a fraction of the price. Great service. Adam rocks.