Wells Automotive Service

Tow was ordered by Tesla roadside. Wells dispatcher was very quick and polite and a truck showed up in under an hour. My driver Terrell was a stand up guy. Incredibly quick and great at what he does. Unlike every other tow I’ve ordered, he took care of my car and managed to get it loaded up without a scratch. He also had a jump pack and helped me get my dead car unlocked so I could get my stuff out.

Avoid Wells Automotive Service. They were dispatched through my Progressive roadside assistance claim and refused to tow my vehicle unless I paid extra for a “winch.” My vehicle was not stuck. It was parked on a regular street in an open, easily accessible location. It was a 2006 Honda Odyssey, front-wheel drive, with the key available and capable of being put into neutral. I confirmed multiple times with Progressive and Agero that the tow was covered under my policy, yet Wells Automotive still demanded an additional payment of $156 and refused to perform the tow. After hours of arguing, Progressive sent another company. Their driver arrived with a flatbed and loaded my vehicle without any problems, without using a winch, and without charging me a single extra dollar. He even told me I should file a complaint (and I definitely will do it) because there was clearly no reason to require a winch in this situation. Based on my experience, this felt like an attempt to pressure a stranded customer into paying for a service that wasn’t needed. I lost half a day because of this. I would not trust this company and hope Progressive and Agero stop using them as a roadside assistance provider.

Complete and total scam, stay away. I called trying to get someone to come out and swap out a flat tire for me. They said I would get a text message with a payment link and hung up. I waited for an hour for the damn text message and I never got it. I called back and they said that they never got the payment so they canceled the order. I then paid over the phone and waited at another 40 minutes for the guy to show up. When he showed up, he told me that even though I wasn’t informed about this that they cannot and they’re not allowed to inflate spare tires and mine is completely deflated because this is how it comes with my model car. At that point I take out my own air pump and I pump up the flat tire to make it down the street to the local Midas shop. Then I call trying to get a refund because in the end I inflated my own tire pretty much and they didn’t do the service I called them for. The boss refused to do a refund saying that because the guy came out that was considered the service. This is why they’re getting this review and they’re getting a credit card dispute and they are also going to hear from the Attorney General’s office. Stay away from this scam outfit.

After a very frustrating day, Wells truly came to my rescue! Multiple companies told me it would be 24-48 hours for a tow, but Wells came in 30 minutes. A special thank you to Jesse, my tower, who has incredible customer service skills. I will definitely come back to Wells if I ever need a tow again!

I was dispatched to Wells Automotive through my roadside assistance for a dead battery and was charged a mandatory $200 service fee for a basic jump-start visit. That price is wildly inflated for what is typically a routine, low-cost service. There was no meaningful transparency about the total cost upfront, and I was told the fee applied regardless of whether anything was actually fixed. For customers already paying for roadside assistance coverage, this feels like being double-charged. The technician himself was fine, but the pricing structure is unreasonable and predatory. I would strongly recommend confirming pricing in writing before agreeing to service—or better yet, using a different provider entirely.