I came to Jiffy Lube for an Uber vehicle inspection and had a very disappointing experience. When I arrived, I was not acknowledged by any staff member and stood waiting for nearly 20 minutes before someone finally came over to assist me. After that, I was asked to wait inside, where I spent another 20 minutes waiting with no updates. At that point, I was ready to leave because it seemed like everyone had forgotten about me. Only then did an employee come and ask me to return for the inspection. Waiting over 40 minutes for a simple Uber inspection is unacceptable, especially when there is little communication and no acknowledgment of customers. A simple greeting, update, or estimate of the wait time would have made a big difference. Unfortunately, this experience showed a lack of customer service and respect for customers' time.
View on GoogleJiffy Lube Oil Change
Mechanic in Chicago, IL
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About This Shop
Proudly serving drivers in Chicago, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 8:00 AM – 6:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Google Reviews
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I am writing to share my positive experience at your service center two days ago. I brought in my grey 2023 Jeep Cherokee for an oil change, and the technician who assisted me was excellent. He was very professional and completed the service quickly. I was so impressed with his work and attitude that I plan to return for all my future service needs. I strongly believe he deserves a raise, bonus, or promotion for his high level of service. Unfortunately, I did not catch his name at the time. I will check my receipt when I have a moment and follow up with his details, but I wanted to reach out immediately to share this feedback.
View on GoogleI always feel good about my oil change at this Jiffy Lube. The techs are friendly, professional and helpful. I have a Benz out of warranty and this is the first time outside the dealership getting an oil change. One con they did not have my filters. Y’all need to work on that. However, It was convenient and they answered my questions to make sure they will use the right oil for my SUZ. They assured me and showed me the oil. Keep up the customer service guys!
View on GoogleI needed an oil change badly ..Dashboard light on for past two weeks. I was the first in line at opening. THE store did open on time and I was serviced .Informed about the condition of my oil and informed how many quarts would be used ..well long gone are the 59.99oil changes ..I was also informed of the need for a radiator flush ..I'll have my main mechanic perform that service if he deems it necessary .Yes ..I actually have a trustworthy mechanic and have been going to him for years..first his father ..now the sons .Nothing better. This service store is on my way to work ...so I can get this service performed quickly and on the way ...its been 3 days ..no knocking or leaking ..so far so good .Thanks for the sticker reminder .. Hey ..theydont vacuum the inside of car any more ???
View on GoogleThe service technician was professional. His demeanor was pleasant and calm. He appeared to have my best interest as a motorist as he clearly explained what was needed for my vehicle. I would visit this location in the future.
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