Car-X Tire & Auto

⭐️⭐️⭐️⭐️⭐️ I had an amazing experience getting my brakes and rotors done here! From start to finish, the service was top-notch. Assistant Manager Robert Montgomery went above and beyond—he took the time to clearly explain everything to me and made sure I fully understood what was going on with my car. That level of care and transparency is hard to find! The mechanic who worked on my vehicle was also fantastic—super friendly and professional. He even showed me my brakes and rotors and explained exactly why my car had been making those noises, which I really appreciated. It made me feel confident that I was in the right place. The whole team was welcoming, knowledgeable, and honest. You can tell they truly care about their customers. I left feeling relieved and taken care of. I will definitely be coming back and recommending this place to others!

Id like to recommend this place for its excellent service. The Asst. Mgr. Robert fit me into their schedule on same day notice for a Full Synthetic Oil Change. He was kind and courteous and I ALWAYS appreciate good customer care, which is something that isn't easy to find these days, unfortunately. I'll be coming back, thanks again Robert and your mechanic for taking care of me.

They JUST started doing emissions testing here last week and I was lucky enough to pop in this morning and get in and out in about 5 minutes! THAT BEING SAID… I recommend making an appointment because it is in the city and once people find out, it’s gonna be packed and they don’t have a big parking lot for a ton of cars like the places in the burbs. The guys here are super nice. Highly recommend.

Year of 2025. One of the tires of my 2013 Honda Accord was losing air and I made an App at the Car-x Tire & Auto 2509 N. Ashland Ave in Chicago 60614 for October 13th 2025 at 11 am. Rob Montgomery called me later on that day, saying that all tires needed replaced, and also the front rotors with the brake pads and the car will be ready next day, Oct 14th. The cost of everything was $1,447.63. I picked up the car next day and when I got home, I realized that they used the valve caps from the old tires. Next day my wife called and complaint about the problem to Joe Stanek. He told my wife to bring the car in and he’ll replace the old valve caps with new ones. 1st RED FLAG. After driving the car for a while, I’ve noticed that a lot of noise was coming from the front end of the car into the cockpit (some type of tires will do that, it’s how they are build), also the tire air pressure cadged lit red on the screen for low tire pressure. I called the shop, talked with Rob Montgomery and discussed the issues, and asked him if they balanced the tires after they were installed. He replied that I declined the balancing of the tires. I told him that I never said that, nor my wife and that balancing of tires is part of the procedure when new tires are installed. A BIG FABRIGATED LIE and a 2nd RED FLAG. I also asked him why they didn’t put the same Kumho tires this car had before? He again told me that I declined to put the Kumho tires and that I wanted something cheaper. Another BIG FABRIGATED LIE and a 3rd RED FLAG. I needed the car, so I called Car-x Tire & Auto about a month later to make an appointment so they can check those issues. First appointment was scheduled for Friday Nov 14th at 9 am. I took the car in, but when I got there I was told by Rob Montgomery that they were very busy and he couldn’t take me in and rescheduled it foe next day Saturday Nov 15th at 10:30 am. I took the car on Saturday, but I was told again, this time by Joe Stanek that they didn’t have enough mechanics and rescheduled it for Monday Nov 17th 2025. Dropped the car on Monday November 17th at the Car-x 2509 N. Ashland Ave in Chicago. I discussed the issues with Rob Montgomery, telling him about the noise coming from the front of the car, specifically the right side and I asked him that one of his mechanics should drive with me so he can hear the noises and get a better understanding of the issue(s). If I’m not mistaken a mechanic named Jose assigned to drive with me. I started driving the car and pointed out the noises they were coming from the front, but he said that he couldn’t hear anything. He almost accused me that I am making things up (I doubt that this mechanic, Jose, is a certified mechanic). I said to him that he should drive the car, pay more attention to the front of the car so he can hear the noises coming into the cockpit. He started driving the car and finally he was able to hear the noises coming from the front of the car specifically the right side. Then he pointed out an entirely different issue(s) this car had. He drove the car back to the shop and after inspecting it said the front whole suspension was in bad condition and had to be replaced. 4th RED FLAG. How come no one, not Rob Montgomery nor Joe Stanek from this Car-x Tire & Auto shop didn’t mention/say anything to me about the bad front suspension when the car was dropped off on October 13th, 2025, for replacing all four tires, two front rotors along with the front brake pads????? And how all of a sudden now on Nov 17th of 2025, they saw/acknowledge the bad front suspension??? The Car-x Tire & Auto shop on 2509 N. Ashland Ave Chicago, IL 60614 is worthless in terms of customer service, honesty, integrity, professionalism and work ethic. Both, Robert Montgomery and Joseph Stanek have the tendency to lie, being dishonest, blame others and not take responsibility as managers of this Car-x Tires & Auto shop on 2509 N. Ashland, Chicago 60614 location. P.S. It was a far better place when Miguel Melendez was a manager back in 2022 and everything in this shop was working properly.

Well, it was Sat.morning...Went there because they were within a mile, and my catalytic converter was stollen over night. Had talks with both, the clerk person and the (only)mechanic. I will abstain to quote the conversations, especially with the mecanic. My advice...only go here if you need a tire or on oil change or such. And No...I will not call their Customer Service. No need to get upset once again .