B&L Automotive Repairs, Inc.

My car got side swiped while parked. State Farm recommended B&L so I went with them. Glad I did. Customer service is great. Al, Dominique and Luz are all very friendly and helpful. My car looks brand new and the repairs were done super quickly. I will recommended this place and come back if I ever need to.

I can’t share enough how great this place is. I was a rear ended at a red light and I was very quickly able to schedule an estimate. I also got an estimate on some other damage that my car had outside of the accident and not only were they more than happy to give me multiple estimates. They were also very quick to adjust them once I decided what I actually wanted repaired in addition to the damage covered by insurance. Once I was able to get the repair approved by insurance. They handled everything, they helped organize a rental car for me and made sure to always answer my questions. While my car was being repaired. I received multiple updates per week on where it was at and they always made sure that I knew they were only a phone call away if I needed anything. Also, when I picked up my car, I saw that the interior had been cleaned, which was a very nice surprise to have. Finally, there was a tiny hiccup with my rental return. I left it at the shop, but the rental shop never checked in the car so I called B&L and they very promptly called the rental shop and took care of it. It can be very hard to find an auto shop with good customer service. When I originally was looking for a shop, I saw that some of the reviews here mentioned that the staff can be rude and I experienced absolutely none of that. There were nothing but kind and courteous, and very willing to answer any of the questions that I had. if I ever need auto body repairs again, I will 100% be coming back!

I was overjoyed with the wonderful work done by B&L. They were recommended to me after a winter tragedy happened to my deeply beloved 2001 5spd Honda Civic, which other shops said was unsalvageable. I had faith and left my Honda with Al, one of the techs at B&L. The job that he did absolutely blew me away. Not only had he installed the new right quarter panel, trunk lid, tail lights, and rear bumper, but he had completely straightened all bent metal and returned the shape of the trunk to normal. The paint was corrected and matched perfectly with the rest of the car (this is 25+ year old paint). The car was fully detailed and cleaned inside and out. It looks immaculate and while it was in good condition when I purchased it a few years ago, it now looks much better than I’ve ever seen it. 😃💫 Payment and pick-up was straightforward and easy, and Al kindly provided me with updates and explanations throughout the process. He is clearly very good at what he does, and he’s friendly and a good conversationalist to boot. Special mention to front desk ladies Dominique and Diamond, who were also a joy to chat with and were very helpful during my drop-off, waiting, payment, and pick-up processes. I have already recommended B&L to a family member and would recommend it to anyone needing any kind of body work. 1 - before incident 2 - after incident 3 - after B&L finished work 🥳

I chose this shop based on positive reviews but was extremely disappointed with the quality of work. My vehicle was backed into in September and finally returned today after multiple trips back. At pickup, the hood was misaligned and the bottom bumper scratched. At home, I found additional issues: a cracked aftermarket (AFK) headlight, clear coat drips, and polish/burn marks around the driver-side door. While the burn marks didn’t go through the paint, they still reflected rushed workmanship. I spoke with the general manager about these concerns, but none were properly communicated to the technicians. I later learned the manager had been terminated, which explains the miscommunication. The CAPA-certified hood didn’t fit properly, and despite multiple corrections, the front hood/bonnet was still scratched at one point before being fixed. Even after everything, the hood alignment was slightly off, and I was told there was nothing more that could be done because it was OEM. I still don’t understand how the shop released my vehicle in that condition—an aftermarket (AFK) headlight was cracked, the paint had issues, and the CAPA-certified hood was misaligned. My frustration wasn’t about waiting for parts; it was entirely with the quality of work and having to bring the vehicle back multiple times to address issues that should have been fixed the first time. Communication was extremely poor—I did not receive a single email, text, or phone call with updates, which was especially surprising given that other reviews mentioned regular updates. It was also clear the shop seemed frustrated with my follow-ups, but that is not my fault—these issues arose because the work was not completed properly initially. I’m glad insurance covered the cost, as I would not have wanted to pay for this work myself. While most issues were eventually corrected, the process shows a clear lack of attention to detail and oversight, which is frustrating given the high cost of the repairs.

My vehicle was hit on the expressway. Took my vehicle to B&L after viewing reviews of repair shops sent to me from the gentleman's insurance company. I must say I was not disappointed at all. As a retired warranty administrator, I have seen many vehicles after repair, B&L beat them all, hands down!!!! The blending of the paint is exceptional if I could give 10 stars I would. My vehicle looks brand new, I mean like the day I bought it. The communication was wonderful. Parts replacements are actual manufactured parts for my vehicle, not just off the wall parts. I would recommend B&L to anyone. As a side note, Rental for me needed to be a standard SUV for several reasons. That also was no problem. Although I was not responsible for the bill, ( the other insurance company paid ) I did see the bill. And I think it was very reasonable and great pricing. Like I said I was in the vehicle business for a long time, over 30 years, and still do some part-time work, so I'm used to seeing some of the pricing.