Auto Service 1

Love coming to this place and the people working there are great working with. I have a buddy that's worked with cars all his life back in FL and I always tell him quoted repair prices before committing. He's always been surprised how reasonable this place is (adjusted for Chi of course). People are friendly and do good work. I'd recommend to anyone looking for a new shop.

This place is great. I will never go somewhere else for my car. They go above and beyond anytime I take my car to the shop. They are extremely detailed, explain everything as much as possible, work as quickly as possible, and try to keep cost minimal while still providing excellent parts and service. German is great. He knows everything about cars, does his best to keep cost down, and really takes the time to explain issues and allow the customer to make decisions on what to prioritize. He is kind, honest, and a pleasure to work with. Ivan is super friendly and helpful and an excellent communicator. EVERYONE on their staff is awesome and really go above and beyond for customers. This place really cares! One of the only places that actually provides high quality customer service. I highly highly recommend!

⚠️ CAUTION – Read this before you take your car here!I came to this shop because my steering wheel was really hard to turn and I was leaking steering fluid. The advisors didn’t seem to know much about cars, but they told me I needed a new power steering pump. Fine — I told them to go ahead. Then they called back saying my rack and pinion was bad too. I told them I had just replaced it not long ago and it was still under warranty. They said to bring another one so I could exchange the faulty one.They installed it and obviously charged for the install. I picked up my car — only to bring it back the same day. The boots were completely warped, like they had no idea how to install it right. They told me it was “just the boot” and tried to fix it, but it still looked terrible, and the leak was still there.I ended up taking my car to the dealer, who told me straight up that the power steering pump was installed wrong and leaking. The dealer also said my rack and pinion might be bad and that the steering fluid cooler was leaking too. I paid over $200 for that inspection just to confirm what I already suspected.I brought everything back to Auto 1, and they confirmed what the dealer said. They replaced the steering fluid cooler and warrantied the pump, but refused to stand by the rack and pinion, even though I brought the car back the same day after their install. When I told them that, the attitude was basically, “We don’t care.”So now I’m out almost $3,000, still have the same issue I started with, and honestly don’t even know if all the parts they replaced were really needed. Also, every single time I brought the car in, they’d call me with some “new problem” that supposedly needed fixing.Just a heads up for anyone thinking about bringing their car here — be careful. What starts as one repair will turn into several, and you still might leave with the same problem you came in with. Always get a second opinion when working with them! The response to my previous review is inaccurate. They did not perform an alignment — I had that done separately at Just Tires. I also received no discount for the rack and pinion installation, yet they charged over $300 for a job that’s no more than one to two hours of work. That’s roughly $150 per hour, conservatively. To make matters worse, their last repair resulted in an overcharged system, and now my vents are hissing. Even with all the warranties I have, I’d rather pay another shop to fix things correctly from the start. This experience is more proof that you should be very cautious when dealing with this repair company.

To Germán, Ivan and the tech who worked on my van, THANK YOU. You are all amazing and took care of me. I can't recommend these guys enough. They are professional, transparent with pricing, & give customers all the information so they can make informed decisions. These guys went above and beyond for me.

This place scams people! Took my car here for an oil leak, they told me they couldn’t find the leak and kept having me come back “to see if they could find it “, they never found it; but of course kept finding other issues, I needed new tires, etc., (tactic to upsell and get more money before addressing the original issue). After spending so much money with them with no fix, I had no choice but to drive for months having to add oil every other day, in the winter! Finally, while at an event an “alley mechanic” heard me start my car, asked to look at it, found and fixed the problem! He was able to do something that their so-called certified mechanics couldn’t even find! After having this negative experience, I’ve talked to others that have shared that they also had similar experiences of having to go back multiple times and sometimes never getting the issue fixed.