Atlas Auto Glass

Nicely organized shop, respectful and knowledgeable, good communication fair price. Roman is patient, kind and they fixed my problem quickly. Listened to my car needs.

The worker or owner Eduardo, gave me 2 quotes on repairing my windshield. When I got there he told me he didn't tell me that and gave me a higher price than both of the quotes. And had the nerve to tell me to go down the street he didn't tell me that. I would not suggest anyone to go there. He's a liar

I am writing this review to express my dissatisfaction with Atlas Auto Glass and to document an ongoing issue that has yet to be resolved despite multiple visits, repeated assurances, and significant inconvenience. Atlas replaced the cracked windshield on my 2024 Cadillac XT4. Immediately after the replacement, the heads-up display (HUD) was blurry, out of focus, and appeared tilted forward. I returned to Atlas and was advised that calibration was not possible, as the system was "preset" and would correct itself. I was assured that if it did not, Atlas would "make it right."The issue did not resolve. On my second visit, I was told a new windshield would be ordered. On my third visit, after leaving my car for several hours, I was informed that the windshield was not replaced at all - instead, the HUD had been calibrated. This directly contradicted what I was told during my first visit, further eroding my confidence in Atlas's expertise and honesty. Due to continued concerns, I scheduled an appointment with Cadillac. I was advised that the windshield installed by Atlas is a low-quality aftermarket product and not OEM. Cadillac confirmed that the inferior glass is the cause of the HUD distortion, as the display cannot properly reflect off non-OEM glass. I relayed this information to Atlas and was once again assured the issue would be resolved. I was scheduled for a replacement on January 17, 2026, only to have the appointment canceled at the last minute due to a technician being unavailable. It was rescheduled for January 24, 2026. I arrived in frigid weather for that appointment and was then informed that Atlas had reordered the same windshield currently installed on my vehicle. At that point, I was told my only other option was to order an OEM windshield from Cadillac. This entire experience demonstrates poor communication, misinformation, and a lack of accountability. I was repeatedly told the issue would be fixed, yet Atlas continued reinstalling or attempting to reinstall the same defective product. My time has been wasted, and my concerns dismissed. This situation highlights an important reality: lower cost is not always better. In this case, choosing Atlas resulted in inferior materials, inconsistent information, and a complete lack of customer-focused resolution. I have now requested a full refund. I was told this cannot be addressed until management is contacted, despite Atlas's repeated failure to deliver the service paid for. As a result, I am filing formal complaints with the Better Business Bureau and the Illinois Department of Financial and Professional Regulation (IDFPR). Customer satisfaction should not end once payment is collected. Unfortunately, that appears to be the case with Atlas Auto Glass. Alta J.

I cannot recommend this shop enough! I was traveling cross-country when I accidentally shattered my rear windshield. I called around in a panic, but this shop not only got me in immediately, they had me fixed up faster than I could have hoped. Their prices were by far the most reasonable I found, but what stood out most was the care and kindness. The owner was incredibly friendly, genuinely reassuring when I was stressed, and even pointed out another issue (my muffler) just to make sure I stayed safe on the road. He didn’t push or upsell — he just truly cared. It honestly felt like talking to a dad who wanted the best for me, and as a 25-year-old driving across the country, that meant the world. The combination of honesty, skill, speed, fair pricing, and genuine human care is so rare these days. If you’re looking for a place you can completely trust with your car, this is it. Every business should aspire to treat people the way they do here.

Is it too much to ask to vacuum the shattered glass on the car seat and floor? You call that good service? Most places will replace the window and clean up the shattered glass. There are cheaper and better places to go to. Im extremely disappointed with the service. I dont think its too much to ask from a paying customer. My wife should of said something, too bad I wasn't there because I know you all have a vacuum over there.