Merlin Complete Auto Care

I’ve been taking my car to Merlin Auto Care for years now, and they never disappoint. Just had them do a full oil change, brake fluid flush, and coolant flush, and everything was done perfectly. The team is always professional, honest, and thorough. My car feels noticeably smoother and more responsive since the service, and I have complete peace of mind knowing the fluids are fresh and the brakes are properly maintained. Whether it’s routine maintenance or something more involved, I trust them 100% with my vehicle. If you’re in the Naperville area and looking for a reliable, customer-focused auto shop, Merlin Auto Care is the place to go. Highly recommend!

These guys are really great, on point and straight forward. What i look for in a trusted mechanic shop. The manager was a great guy very professional he kept me updated with what was going on with my truck. Highly recommend these guys at merlin complete auto care on south eola rd in aurora!!

Cesar was a great help made it more affordable which made it way more accessible and capable to get my car done in the same day. Was very attentive to the problem at hand. Great guy I believe he should be in Corporate things would really change. The world need more Cesar’s no more Brutus’s. Overall I would recommend for all your car needs. Top shelf customer service great environment. And the work speaks for itself so it’s no need to say I’m over satisfied with my service here.

I brought my car in for them to fix my intoxalock device. They told me to come in on a Tuesday. I used one of my limited vacation days at work. They apparently had some problems and asked me if I could bring my car in the next day, Wednesday, when the more experienced guy who works on intoxalock devices would be there. They could've just told me to bring my car in Wednesday when the experienced guy would be there in the first place. When they finally got around to fixing my intoxalock system, they told me it would be fixed in a couple hours. I call them before a couple hours have past, they told me they ran into some issues and they'll be keeping my car longer. I told them, "you said a couple hours." they said, "You have to allow some extra time in case we run into problems." They could've told me that. I made plans because they told me it'd be a couple hours. I had to change my plans. If they think there is a possibility of running into problems, then dont tell people your car will be ready in a couple hours. They should tell people, "it will take a couple hours, unless we run into problems." They have a lack of communication. But most importantly, the manager, I think he was the manager, told me he was drinking the night before and he was "still feeling it." He's telling me, a stranger, a customer, that he's hung over.? So, essentially, this guy is hung over, not being in a sober frame of mind, and he's working on my car and other people's cars. I think that's very irresponsible and potentially risking peoples lives, not being sober and working on peoples cars. I've never written a review before, I just thought I should write this, hopefully people will read this. I wanted to warn people to let you know what you're dealing with.

After nearly $1400 in A/C repairs that did not completely fix the issue I brought it in for, I was offered to either roll the dice and spend another $400 on a “possible” fix OR take it to the dealership. On top of that, they seem to not mind damaging vehicles because as the manager stated “well it has 220k miles”. That’s statement isn’t untrue as the vehicle does have mileage, but I brought it in to get it fixed not have more things broken. In the end they broke my hood latch, damaged the plastic trim and radiator support while trying to caveman the latch free with a pry bar, and I gave me a half working AC system. I suppose it’s my fault for trusting a franchise style shop. Unfortunately there’s really no course of action other than a negative, completely honest review.