A retired Army veteran brought his vehicle to Barnes Automotive for what should have been straightforward diagnostic and maintenance work. He was charged more than $685 simply for a check engine light diagnosis and a cabin air filter replacement. A basic diagnostic scan can often be performed at many auto parts stores at no charge, and replacing the cabin air filter on a Ford Transit van is an extremely simple procedure located directly behind the glove box. The Transit does not come with a factory-installed filter, and installation requires only dropping the glove box, removing the housing cover, and inserting the filter — a task that takes only minutes. The pricing became even more excessive when he was quoted over $725 for front brake work, plus an additional $285 to bleed the brake lines — a procedure commonly performed as part of brake service. He was also quoted approximately $1,000 for an oxygen sensor replacement, which is grossly inflated for both the part and labor involved. This veteran was clearly taken advantage of through excessive pricing and poor customer treatment. I was able to source the rotors, brake pads, and oxygen sensor online for a total delivered cost of $259, including tax and shipping. I then referred him to a reputable mechanic who completed the installation of the rotors, pads, and oxygen sensor for $300 total. The contrast in pricing speaks for itself. Charging inflated prices to a retired Army veteran for relatively routine automotive work is unacceptable. The pricing practices and lack of integrity displayed in this situation are deeply concerning and reflect extremely poorly on the business.
View on GoogleBarnes Automotive & Truck Service
Mechanic in Arlington Heights, IL
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About This Shop
A premier independent auto garage in Arlington Heights, NY, dedicated to servicing general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 5:30 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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DO NOT GO HERE! Absolute hacks! My grandmother had her car towed in for a starter issue. And charged 4.2 hours labor for the job. And overcharged her for the price of the starter. Alldata time calls for 2.6 hours to do the entire job. They take advantage of older people and the BBB will be getting a call in regards to this shop
View on GoogleChuck Barnes and his staff are likely the most knowledgeable guys in the Midwest for classic cars. This was my first classic purchase of a 1967 Barracuda. Though the car was in good shape, Chuck brought it up to a completely new level. The original purchase from North Shore Classics and now having Chuck do his magic made it so seamless and a great buying experience.
View on GoogleEXCELLENT! My 74 Vette has been with my "mechanic" for over 4 years. Within a week of looking at my car, Barnes had me out the door and haven't been back! GREAT WORK!
View on GoogleThey were nice and friendly, but real poor communication up front and during the process. Extremely overpriced.
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