Willard Garage

Willard Garage was great when I had an incident with my battery dying at a stop light in Waukee. I'm not from the area, so I was really nervous about what to do. The receptionist was so nice and caring and they made sure I was informed at every step. They definitely helped make a nerve-wracking situation much better! I got a new battery and my engine checked over and back to running great! Thanks to Willard Garage for the great customer service!

⸻ I had a very positive experience with Willard Garage. I initially brought my van in for a general inspection, and they found a few items that needed attention. The mechanics took care of those repairs professionally and efficiently. After getting the van back, I noticed the automatic transmission wasn’t shifting at the right times. I brought it back, and they addressed the issue right away without any hassle. A week or two later, I started feeling a vibration at lower speeds (under 15 mph) that would go away at higher speeds. I returned the van to Willard Garage so they could investigate further. They discovered that a few engine mounts were worn and replaced them, which took care of the problem completely. When I picked up the van and took it for a test drive, I was very pleased. The vibration was gone, and the ride is now much smoother. Before, every little bump felt like hitting railroad tracks — now the van runs smoothly and comfortably. Throughout the entire process, the staff was very friendly and communicated well, keeping me informed about the progress of the repairs. I would definitely recommend Willard Garage to anyone looking for reliable and thorough auto repairs.

Anyone searching for a local mechanic you can trust to do all the right things need search no further than Willard! From the seamless, thorough appointment process to the low effort loaner car program—these folks completely understand the importance of a positive customer experience beginning to end. I’m thrilled to have found them for my preventive maintenance AND significant repair needs. I’ll never go anywhere else!! Thanks to the entire team!

The owner’s detailed response confirms everything you need to know - stay away!! Furthermore, they did not offer any type reimbursement… not even the vehicles tow. Under no circumstances should you engage with this service provider. I recently had a vehicle service performed for minor engine repairs, strut replacement, and lug nut tightening. However, the service technicians failed to secure the lug nuts, which resulted in the erosion of the wheel threads. Tragically, the front tire came off while my daughter was driving her vehicle. The subpar quality of the work and the lack of customer service are unacceptable and pose a significant risk to safety and lives.

I have taken my vehicles to Willard Garage since 2019 at their prior location on Alice's Rd. Their new, expanded shop on Venture is great. Same great people servicing your cars. Always provide explanations of what the work is. The recent addition of loaner cars as needed is a helpful option as well. Overall, a great place to have your vehicles serviced.