Service Center at Smart Honda Des Moines

Today, June 23 26 I went to Smart Honda to have my rearview mirror repaired with no appointment since I live about an hour away and was very nervous about driving home. Mark came to my window and I explained the situation and he immediately got a technician who could help me. Scott got in my car and fixed it right away. I would highly recommend them for reliable vehicle service. Thanks again Mark and Scott for being incredibly helpful and accommodating even though I’m sure you had a busy schedule. I so appreciate the excellent customer service that I received from you two.

Steven Sheehy helped me get my Android Auto / Honda Accord connection up and running again and I couldn't be more appreciative. No wait, no fuss and a great experience all the way around. Thank you!!!

I am writing to express my disappointment with the service I received today. I went to have the battery in my car replaced under warranty, as it was no longer functioning properly. However, the advisor, David Sysombath, displayed a rather unpleasant attitude, stating that they would not replace the battery again because I had already done so twice this year. I had previously replaced a battery for my other car two months ago, and they mentioned that I was changing the same battery again. It is not my fault if the Honda advisor system does not differentiate the batteries for each vehicle. The advisor always claims that the battery is good for five years, but this is not accurate. In my experience, Honda batteries tend to fail after only two years, and then the warranty is not honored.

Great service from Eric!

Mixed bag - Things I like: 1) Oil changes here cost $10-20 less than most garages I've talked to. My understanding is they do all full synthetic work so they can source the materials more efficiently than a standard garage where these is sort of a premium/boutique offering. 2) Shuttle rides and car washes 3) Personality of the the team 4) I like their online system, I get a txt with repairs that I consider and detailed information explaining it. This is better than trying to make a decision with the advisor over the phone and let's me easily call around. Things I don't like: 1) While I can save $20 on oil changes, inevitably the advisor will suggest additional work. I'll call around after receiving these quotes and generally other shops can do the same tasks for 50% less or hundreds of dollars (brakes, tires, spark plugs, fluid changes, etc.). Further, the shops will look at what Smart Honda suggests and then look at my car and say "you shouldn't be doing this yet... you have at least 15,000 miles left on (whatever)" . I don't think Smart Honda is being dishonest, but they sort of just follow the standard maintenance schedule regardless of actual condition resulting in premature expense. I think going forward I'm just going to make a personal policy that I won't let Smart Honda do anything on my vehicle except oil changes. This is an inconvenience but over the course of these major maintenance items I will save thousands of dollars. 2) The advisor model often seems to lead to my waiting. There will be 4 advisors at their desk but mine is either on the phone, not at his desk, or with another client so I have to wait. I get they want the relationship and all that but I'd rather just get out of there quickly. 3) The 3% credit card fee is not market. I know they have costs when the client chooses credit over debit but they should eat that like everyone else. The dissatisfaction the policy creates is not worth whatever it is they are saving.