Car-X Tire & Auto

I brought my 2022 Jeep Compass in because it was stalling and losing power. I have a warranty with a $100 deductible, yet I was charged nearly $900 for a repair that first if all they had already completed without discussing the expense with me first. More importantly they said this would fix the issue. It didn’t. The car wouldn’t even start when I went to pick it up, and suddenly they changed the diagnosis and said it was the starter but their mechanic couldnt do the work because he wasnt qualified. So I had to take it to another Car X location, get more work done but i had to pay 900 before they wpuld release or transfer it to the other location and then just TWO DAYS after the 2nd repair, my car is breaking down again. This feels like guesswork at my expense. No clear diagnosis, no accountability, and my warranty was not properly honored. I paid hundreds of dollars for a problem that still isn’t fixed. I would not trust this shop with your vehicle.

Nicole was so helpful to work with. She takes her time and explains it all. You need something done to your car, this is a good place to go and ask for Nicole.

I'd do 6 stars if I could. Went in for oil change, they were very kind a professional. i needed some other work done and they explained the importance of it, and which work I would need sooner and which work I could wait on. Very helpful. I will return!!! I think her name was Nicole.

I really don’t like leaving bad reviews because I believe every deserves the benefit of the doubt, but here we are. I went in to have my tires flipped on the rims as I had uneven wear, they were not willing to do that due to safety issues supposedly. That’s fine, I can accept that. They told me that my front strut assemblies needed replaced and was likely causing the uneven wear on the tires and I also accept that. They did that work and all seems fine there. Nicole was very friendly and easy to work with. They were fast and got me in without issue. My issue is that I’m now missing a lug nut because they didn’t appropriately tighten them on and it’s now gone. I take partial blame for that for not checking after 50 miles to make sure it was done right. I now have to contact Fuel to get another lug as they don’t just sell replacements. I’m also hoping I didn’t damage anything else on the rim after driving without a lug for who knows how long. My final issue is the fact that one of my $400 rims is pretty beat up. I’m guessing they used an air ratchet to remove the deep set lugs and after scratching the life out of my first rim they switched to another system to remove the rest. The work itself done to the truck seems fine, but the missing lug and scratched up rims has brought me to leave a bad review. The picture attached shows the black coating removed from the rim where their tool likely rubbed on the rim. I now have the hassle of getting a replacement lug and the concern of the damage that may or may not have been done having been without one for an untold amount of time. Again they were friendly people who otherwise seemed to do fine work, but if you have specialty rims I would be hesitant to go here.

This crew is fantastic!They got our car in right away,and Nicole was amazing!In the chaos of the tow,I left my wallet in our car.Nichole looked for it personally, and kept it safe.100% personable customer service.