Jaguar South Atlanta - Service & Repair Facility

Terrible for me, I wanted an oil change for my jaguar and waited an 1hr30min. Just for them to come and tell me they ran out of oil for my car, I said you kidding right, rep said no.."I'm embarrassed to tell you that" and handed me my keys. I'm like, the dealership is out of oil...wow. So I'm expecting some sort of apology or customer satisfaction gesture from the guy, and got nothing. I tried calling service manager twice, after missing his call once and he never responded after leaving a message. I was a Regional sales representative for Coca-Cola, never have I experienced such unprofessional behavior from this type of establishment before, but within a business of sales and customer service that we both share, I personally will never return and will voice my suggestions to other dealerships in the Atlanta area.

Make sure you check your spare tire after service. My extra 22" full spare was stolen and replaced with a doughnut during my 3 hour $1100 service. I knew something was wrong after I left and heard a noise after each speed bump. I told Rich afterwards but was assured it was nothing. My service was on October 28th but I only checked it in January 2024. I can't believe this would happen at a JLR shop. They claim no video and are denying it happened. Look at their score. They also created a new Google business at the same location because of the poor scores. I'm out $2500 over this theft.

I had my 2019 Range Rover Velar towed to Jaguar South Atlanta (JSA) on 7/28/20 because it wouldn’t start. It appeared obvious to me that the battery was dead. The tow truck operator attempted to jump start it and also agreed. I called the service Dept to give them a heads up I was told they would call me when the vehicle arrived. After about 90 min since no one called I called them. They acknowledged the car was there. 7/29 11:22am I received a text from service advisor acknowledging that the car was delivered yesterday and since I didn't have an appt it would go in their que and it might be a day or so before they could get to it. 2:32pm I called to check status with the service manager and he echoed the service advisor"s previous statement. 7/30 5:07pm Received text from Service advisor that giving me heads up that they have not looked at my vehicle and he would call me mid day on 7/31. 7/31 5:26 pm Still no word from service advisor so I texted him and he said swamped and could not get to your vehicle looks like Monday. 8/1 4:26pm Received text from service advisor still could not get to you vehicle hopefully I will have more info on Monday. 8/3 No word from JSA all day I attempted to call General manager and left message ...no response. 8/4 Reported JSA lack of service to Land Rover Corporate. 8/5 I tried numerous times to reach JSA's General Manager and left several voice mails and verbal messages with several sales personnel. I asked Corporate if Towing would take my vehicle to another dealership and they had my vehicle towed to Hennessy Land Rover Buckhead. They tested the battery and replaced and kept me appraised of their actions. 8/8/20 As of this date I have NOT heard ANYTHING from JSA's General Manager nor anyone from their service department. They kept my vehicle from 7/28 until 8/5 for a dead battery which they had in stock. This is the WORST service or better yet lack thereof that I have ever experienced in my lifetime. Totally non professional and unfortunately a classic example of customer "NO" service. I could not recommend this dealership to anyone based on my experience.

Jaguar dealerships are the most dishonest companies I ever dealt with. They never changed the oil but charged for an oil change. No competence in service depts. All the service departments are a joke. I now understand how there is a class action lawsuit against Jaguar. There is place hell for companies like Jaguar.

My car was there 2 weeks. I called multiple times trying to figure out what was going on with my car. At one point I was told my car wasn't even there. I knew this was a lie since my car was towed there. Never in my life have I experienced such poor service.