Quick Lane at Legacy Ford of McDonough

Use to love coming here for oil changes and tire rotation, but today new people are at the front desk and the service is bad. They use to meet me at my truck when I drove into the service area and get the keys and mileage off the sticker; instead she ask me once I went inside for the mileage (Note: No one ever met me in the service area). Later she called me back to the front desk to ask me about extra service instead of coming to me in the waiting area like they use to do. Seems like a lazy staff who are not customer service oriented at the front desk now. Hope their mechanics didn't change,and still perform good service. After they finish my oil change and tire rotation...This will be my last time at this Quick Lane in Mcdough Ga.

If I could give 0 stars I would. Online the service selection said “perform alignment $0.00” even at check out. I go to check out and the lady asks me for $200. They made me pay $160 for an alignment that should be $0, the discount was $40 off a $200 alignment. I showed proof that it’s $0.00 and the lady says “oh ask my manager that’s not up to me”. After I drove my car out of the parking lot, the car was driving to the right without my hands on the steering wheel. I have spent nearly 4 hours here today. This place is a scam. I would not go here. It’s best to go to a proper mechanic or dealership. Attached is an image for you all to see that the alignment was $0.00 on the website.

This place was easy to make an appointment with and the receptionist at the front desk was nice but I’ve been driving ford 250 trucks for more than 20 years. Recently I purchased a 2022 250 truck with low mileage. I’ve put roughly 2000 miles on it and the brakes have a loud screeching noise when they get hot which is fast, also there is a problem with the alignment on the rear tire. I took it here to get the problem corrected and it was a waste of my time. I was told and given a print out saying it was normal for the brakes to make that sound and they can’t check the alignment because it has a leveling kit on it. I was told to take it back to the ford dealership where I purchased it. Not sure what’s going on with our work force today but I hope we get better than this in the near future or it’s going to be a long road.

Not impressed at all. Came in for a simple oil change. Waited 2 hours and asked Ebony how much longer? She went to check and told me 25 mins. My car never got looked at until I asked. This is very sad. Not sure if they were short staffed or just slacking. No one apologized for my long wait and my tires did not get rotated. Which was included in the service. Not very happy. I love my Ford but the service department needs work. Also, the cashier left to go on break shortly after I got there and did not come back when I left. Really? Not like she was doing anything anyway.

I'm been taking my vehicle here for oil changes and tire rotations. I will say that what should be a 1 hr max job usually takes at least 2. The waiting area is OK. there is a TV and vending machines that seem to be well stocked. The restroom was clean. I've always dealt with a lady when I go in, she has always been super helpful and friendly.