College Park Customs

During Black History Month especially, it’s disappointing to see u telling other Black people to “go back where they came from” just because they aren’t from Georgia. That phrase has been used for generations to tell Black people to “go back to Africa.” It’s uncomfortable seeing it recycled within our own community. It’s ashamed to Have that mindset towards your own people and I’m pretty sure it’s your own people that’s keeping your business running.

My experience with College Park Customs was so bad that I had to sue him & won nearly $12,000 (Fulton County Magistrate Court case # 19MS130411). Dealing with this chop shop was a nightmare that left my fully restored dream car in worse condition than when I dropped it off. I took my 1971 Impala convertible to them in April of last year to have the original brakes updated. There were no mechanical issues with my car outside of the drum brakes not stopping to my liking. The only change that was supposed to be done was installing upgraded disc brakes to the front and rear of my vehicle. After almost 2 months of excuses, ignored phone calls and unanswered text messages I finally picked up my car in early June. From the moment I drove away, there were issues. The owner assured me that they were minor and not to worry, but they got progressively worse the more I drove. They became so bad that I had to have another shop repair the poor work that was done wrong on the same day I picked up my car from College Park Customs. This was on the same day they completed the repairs. When I tried to address my concerns with Todd, the owner, he was hostile, argumentative and did not take any responsibility for the shoddy work. He even went so far as to make an instagram video downplaying the situation. Rather than argue, I had my car towed and inspected by other shops and learned that College Park Customs had removed my original rear end (that worked perfectly) and replaced it with a used one from a totally different type of vehicle without my knowledge or permission. This tactic was used to cut corners: instead of buying new parts, it was cheaper for them to put a used rear end with used disc brakes on my car and charge me new part prices. The used rear end wasn't properly installed, which created multiple issues I didn't have before including: - my drive shaft rubbing against the bottom of the car - parts falling off as I drive - my rear rims scrubbing against the frame - uncontrollable swaying from the rear of the car and a tremendous loss in performance. Once again, Todd showed no remorse, empathy or professionalism in addressing my concerns, which is why I had to take him to court to get the matter resolved. Despite being served, and informed of the court dates he didn't respond to any of the court's summons.

College Park Customs is your one stop shop. Only shop in the A to put skinny mud tire on 26's

Go elsewhere. This shop supposedly worked on (or outsourced) my boyfriend's Tahoe transmission and the process has been a complete nightmare. He was referred by word of mouth from a trusted friend who had previous car dealings with the owner/shop. He first bought a part for the transmission in Sept/Oct 2023. It ended up not working properly shortly after Thanksgiving. He returned the transmission in April 2024 to be repaired and here it is July with no update on the status of the transmission. He has called and visited the shop throughout the summer to see what was happening, but no one ever seems to have an answer for him (when they do answer the phone). I overheard a phone conversation between them a few days ago where the owner said he was going to "check on it" as soon as the shop closed for the day. My boyfriend called back the following and couple days later...even had someone visit the shop on his behalf, but the transmission STILL wasn't there. I'm no stranger to car repairs and even had my truck's transmission rebuilt twice (by my personal mechanic)...so I know this isn't right! It only took a couple weeks at most for mine. And I've never been to a car shop where they did not keep you updated on your vehicle. After 3 months, a status update definitely should have been communicated and/or resolved. What happened???? What is the hold up??? Why have someone's property this long??? We are working people too, so this has affected a lot for us....financially and mentally. Rideshare and rentals aren't cheap & we have bills and expenses like everyone else. Where is the compassion for your customer???? All he needs at this point is his transmission or money back, fixed or not.

As most of us know the wheel and tire game is hit or miss when it comes to quality customer service. We own a local dealership and I've seen many come and go over the years. Long story short Todd went out of his way at the last minute when I reached out for some tires for my personal vehicle. He Located the tires for me, arranged timely pick-up and had them ready to go as promised. They Know what they're doing and the personalized service I received was top notch.