Mall of Georgia Ford Service

THE MOST Disappointing experience EVER. I had my Platinum Expedition for the 65k oil service and also A/C repair. I paid A LOT of money and I thought that Ford dealership will be trustworthy and will take care of my vehicle but my vehicle was very badly abused in return. After the service, my vehicle had a lot of dust in and out. I even saw a spider web in the cup holders. What made me really upset and disappointed, I noticed so many fresh scratches on the rims. They are linear and scattered, not curb rash. I emailed Harry, the service advisor and attached several pictures. After so many unanswered calls, ignored texts and no reply for most of sent emails, they (admitted) that “at least” the driver window was left open for the entire service (few days) and they put the blame on the “pollen” season, however, there was no pollen that time. But they completely ignored and gave no reply about rim scratches. They took a lot of pictures before the service and when I ask them to check them, they said it was not clear, actually there was no scratches before the service. I asked them to check their shop cameras to see what happened during the service. They ignored this request also. Eventually, Harry sent an email stating that Noah, the service director, wants to meet me to go over my concerns. When I went there and saw Noah, instead of saying hi or welcome or have a seat he said What can I do for you? in a weird aggressive way like I was going there to beg from them. I said what do you mean? then he said oh sorry I didn’t know who you are. Noah, try to be nice while talking to Ford clients! Anyways, Harry told him that I’m here for the rims issue then he said show me your vehicle. We went out and I showed Noah the scratches on all rims and he checked them with his hands but was simply asking what is the problem?? I said if you read my emails you would know why I’m here. There were several correspondences and Noah was copied in all emails. But he simply said “I read emails occasionally”. That was a clear message to me that he doesn’t really care about clients’ satisfaction at all !! While talking, he said I’m trying to “help” you so many times like I'm hopeless, person who is begging for help instead of saying I will do my best to investigate and repair the damage which HAPPENED during servicing my vehicle on their property. Noah said “I don’t know what happened here” and “I’m not sure if it happened in our shop or no”. I told Noah you are insulting me because I am not here to make up stories and I’m not here to claim something which did not happen. I told them that I have two other damages in my vehicle which no one even noticed, but I’m aware of them and I told Harry about them “before” the service. Also, while having this conversation, Noah said that “he” is “disappointed” from me, as if I should have kept my mouth shut and shouldn’t have mentioned about the damage that they have made. He eventually asked me drop off my vehicle and he will call in another company to polish the rims which will cost him $200+ per rim. I don’t think that he would offer me this option unless they know that this damage has happened because they abused my rims. Anyways, I said what if the scratches won’t go because there are some deep gouging, Noah said I have no other options and won’t do anything else. He started again saying It’s not their fault and he still doesn’t want to review their cameras, maybe he did but doesn’t want to admit! I also told him about last time when they picked up my vehicle to clean up their mess, they drove 25 miles from my home back and forth which is ok but the gas consumption was 62 miles. That means they again abused my vehicle and left it running for very long time while cleaning. But Noah simply said “I can give you $10 as a gas compensation” which was really rude. I told him I’m not here for $10 and WILL escalate. They made me waste my time going there for nothing just to have a silly conversation on the road. Someone should be held accountable for the damage and time waste.

I had an excellent experience with the service department. My Service Advisor, Harry McCalla, was professional, friendly, and communication was excellent throughout the process. The repair was completed on my older Ranger for an air bag recall, and the work was finished more quickly than expected. Everything was handled smoothly and professionally, and I truly appreciate the great customer service. I would definitely recommend this dealership’s service department to others.

I have bought several vehicle from mall of Georgia Ford. My wife loves her F150! Service has always been top notch. My truck had some warranty work done and I was given a new rental without issue.

I usually come here for maintenance from time to time, especially when I need something a little more specific done to my car. It’s very easy to make an appointment because you can schedule everything online, which makes the process really convenient. I’ve never had an issue finding available appointments. When you arrive, you go straight to the service desk and they help you right away. The staff is organized and they always try to get you in and out as quickly as possible. Even when the work is more extensive, they still try their best to complete it in a reasonable time and they understand that people have things to do. The last couple of times I’ve been there, they kept me updated every step of the way. If the car was going to need to stay for a couple of days, they were upfront about it and let me know ahead of time. I also appreciate that they’re clear when explaining repairs and what needs to be done. Overall, the repairs I’ve had done there have helped my car run well and I honestly don’t have anything negative to say about this place. It’s been a reliable service center for me. I don’t know if it matters, but they also have a really really nice waiting area and amenities, which a lot of places don’t.

I brought in my Ford Mustang to have the battery checked and changed. I have rattle in the back. They wanted to do an update on a recall for my camera. I didn’t hear from him all day that day the next day I didn’t hear from him I had to call them. The phone was answered by someone who was not very considerate considering I’m a customer he said I sounded frustrated and I said I’m not frustrated. I just like to know when my car is gonna be ready and why I haven’t been in kept up-to-date. This is not the first time I’ve had trouble with this With the service department last time they changed the battery they spilled battery ass it all over my paint job and it was gone for three days and the service people are not very polite or pleasant to deal with. I would not go back there if I can help it, I’ll find somebody else or take it to another I definitely won’t buy another Ford again not from those people and maybe not another one. This is the The worst service department I’ve ever encountered and I’m 75 years old. I’ve learned a lot of cars, terrible terrible service and I’m still waiting for him to call back today. They said the guy working on a car had the day off so does that mean that they’re gonna just let it sit there for another day? I’m telling you I never seen anything like it don’t ever buy a Ford at these people with these people.