Barry's Motor Works

I went there to get my A.C. checked. The lady at the front desk was really welcoming. I sat there for about a hour then finally she came and told me that the system was not working, I was a little confused but didn't show it she said she would call me the next day, it's been two weeks and I haven't heard from them since. After the third day I went somewhere else and got my A.C. serviced for a reasonable price and was very satisfied. I will not recommend Barry's to anyone I thought they were a Christian based honest company.

I was hopeful to try this shop but unfortunately I did not have a good experience largely in part due to the front office staff. The gentleman that I worked with was very unprofessional and was ultimately not trustworthy. The only time he was pleasant was when I paid. However, when I asked him a question about the work being done on my vehicle, I was met with hostility. It gave the impression of he was trying to get over. Overall, it was just a bad experience.

This place is awful!!! I took my 2011 Mercedes Benz there for only a oil change and when I went to pick my Mercedes up my air suspension had my car leaning to one side. When I took my car up there nothing was wrong. I only needed an oil change!! If something is wrong with your car you should look to another place and not with them. In response to Barry’s Motor Works about the pricing when I called. Your company mentioned that I also needed air filters. I requested a discount and it was stated that you would call me back, which I did not receive that callback. Therefore, if you noticed my car was leaking why wasn’t I informed of this when you performed the oil change as you mentioned in your statement. I hardly drive my car because it’s a luxury car and I own other vehicles. My Mercedes have never needed any major work nor treated with such abuse for a basic work service. I should have read the reviews before using your services I see they have experience the same treatment I did. I believe dishonesty and greed is playing a role here. It seems your business is in need of some integrity. Also, they have a Vicious Pit Bull Dog running around the place unleash!!!! Very Dangerous!!

I am very disappointed at the level of service received from Barry Motor Works. From the very beginning, it’s been a hectic situation working with this repair shop. My initial visit was because my car was making squeaky noises. I was first told by the owner (Barry) that I needed ball joints for $526 days oral repair costs (quoted $526). After renting a car and leaving my car with Barry Motor Works, I called on the morning of the second day (car had not been touched)to check the status and that is when the manager Jay advised that it was not the ball joints I needed, the control arms needed to be replaced (price jump from$526 to $969). Although I questioned this change, and it would be over $900, I obliged because I needed my car fixed properly . That Friday morning I was there when Barry’s wife finally opened the shop at 9:15am (late). They at first could not find my key….at that point I had a sick feeling in my stomach. When they finally pulled my car around. It sounded worse than when I dropped it off. They said “oh you need front brakes and rotors”. That is the sound you are hearing. I got a mile down the street and pulled over because the sounds were so bad. I was afraid to drive it. I called the shop back twice and no one answered. I ended up taking my car elsewhere, and had to pay an additional $700 to have the ball joints replaced. The new mechanic located loose screws, which could have become a fatal accident. I followed up with Barry Motor Works and spoke with the manager (Jay) @ Barry Motor Works who advised that they replaced my ball joints as they are part of the control arms. There is no way. My car is now working in great condition with no squeaks after $1700 for a job that should’ve been done correctly the first time. I will never patronize this business again. They take advantage of consumers, and this is not how business should be done. I have attempted to give them the opportunity to make the situation right, but the manager Jay was very stern with me on the phone, and did not want to hear anything I had to say. I asked that Jay have Barry or his wife please give me a call and that has not happened. Please please do not waste your time or money with this repair shop. There are much better repair shops in the area that will value you as a customer and not try to get over on you.

Barry and his wife worked very hard to get my car up and running after completing body work, and other major repairs. I trusted them every step of the way. They do excellent work and I have worked them for more than 10 years. I highly recommend their service over other car dealerships for service and repairs. Julia