Here are several qualities I value about Ed’s Automotive: Communication, expertise, honesty, and customer service. No one likes dealing with car trouble, but it is part of owning a vehicle. Ed and his wife, April, explain problems in clear, understandable terms. They show their expertise by outlining the mechanical issues, discussing possible causes, and providing an estimate for parts and labor. When the work is done, the final bill matches the original quote, with no hidden fees or unexpected charges. While clear explanations, technical knowledge, and honesty matter, outstanding customer service stands out most to me. Ed and April consistently deliver it. Ed is willing to stay late or arrive early to make sure customers are satisfied, and April works hard to find practical solutions and ensure every concern is addressed. If you want a mechanic who clearly explains your vehicle’s issues, demonstrates real expertise, acts with honesty, and provides exceptional customer service, Ed’s Automotive is an excellent choice.
View on GoogleEd's Automotive
Mechanic in Palmetto, FL
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About This Shop
A trusted independent automotive service facility in Palmetto, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:30 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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April was great to work with and she was relentless in dealing with my extended warranty company although it was all for naught. My repair was done professionally and expediently. Very happy with the work that was done. I'll be back.
View on GoogleI had some major (preventative) work done on my vehicle. I was told it could take up to 3 days. It took 2. No complaints. I'd recommend them to anyone
View on GoogleI have an old Ford truck with high mileage. We all know what a new truck cost so I keep driving the old beast. I have had work done a couple times at Ed’s Automotive and I feel like they truly care about helping me keep her on the road. I noticed he did extra stuff like cleaning the battery post. I really appreciate you guys thanks for your help.
View on GoogleHonest and helpful people. Charged me the quoted prices even though there were some unforeseeable issues beyond anyone's control with the repair. Ed also diagnosed my starting issue based on his experience and expertise, and so far seems to have replaced the correct part. Nissan dealer would not , even after charging me a $200 fee. Would I go back to Ed's - absolutely. Picking (and staying with) a mechanic is a matter of trust , and I trust these people.
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